SharePoint as the data source for ITSM360
What we want…
… is to allow you to utilize your current Microsoft SharePoint capacity for the database/source for your next-gen ITSM solution because it will save you time & money.
SharePoint is often praised for its robust capabilities. Still, it occasionally falls short in user experience and architecture, making it less ideal as a front-end solution for complex process orchestration.
That’s where ITSM360 comes in. We’ve integrated specialized ITSM applications into our package, ensuring that you can fully leverage SharePoint as a powerful data source while efficiently meeting your core objectives.
With ITSM360, experience a seamless blend of SharePoint’s strengths and advanced ITSM functionalities tailored to your needs.
Mapping SPO URL to ITSM360 App
SharePoint, as a data source for apps, adds value to you
Included in all M365 plans
Where you will get applied a consumption cost for using Azure SQL or Microsoft Dataverse, your Microsoft SharePoint offers vast capacity and storage included in all the Microsoft 365 plans.
Call it a home run.
Developer Framework
The SharePoint Framework (SPFx) is the customization and extensibility development model Microsoft recommends for all Microsoft SharePoint customers and Microsoft Teams.
With SPFx, developers can create resilient solutions based on SPO for you.
Big Data
SharePoint has an upper limit of 30 million records per list/table, sufficient for most ITSM solutions. But the inbuild UX is not designed to harness this capacity, so you need code/apps on top.
With the right design – you have a powerhouse at your fingertips.
Secure & Compliant
Data is encrypted, but SPO goes much deeper. With SPO, you leverage user-level security for records and strong authentication based on Azure (+DLP, labels, and much more).
Executed from your tenant -> most secure ITSM platform
Connected to Power
Process enablement is vital for modern collaboration solutions, particularly ITSM solutions, and here, you have access to a seamless connection to Power Automate.
Use a free workflow tool for everyone.
Open
SharePoint is not a siloed data platform – actually the opposite. Work with Graph API, PowerShell, query with OData, put JSON objects into the stack – endless options.
You’re not just a part of it, you’re at the forefront of it with SharePoint.
Millions of records in SharePoint
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See how we work with BIG DATA in SharePoint
We are not alone in harnessing SharePoint as a data source for business-critical apps. Microsoft calls this for SharePoint Embedded.
To work with massive data sets in SharePoint, you must apply a data model designed for this objective. We have implemented this with ITSM360 – by following three design rules:
- Acceptance of apps – don’t work with the data inside SPO lists
- Avoid SPO lookup fields – instead, use SPO as a relational database
- Avoid many SPO columns in a list – use a JSON object instead inside a single column with the data you need
We’ve achieved something remarkable.
Our ITSM tool allows you to manage millions of records stored in SharePoint seamlessly.
Users can access these records through apps that effortlessly combine data from multiple lists, providing a cohesive and efficient experience.
