ITSM360 Implementation
From a well-known platform comes simplified onboarding and fewer administrative headaches.
Fast-track Implementation
Deployment to your Microsoft tenant
We ensure you achieve a quick start by implementing the foundational best-practice solution to your tenant. Consequently, this provides you with a solid baseline for further customization.
Apps and Data Schema
With the best practice deployed to your tenant, you can customize the ITSM360 apps or change the default data model in SharePoint.
Workflows and automation
ITSM360 connects to Power Automate, and you do all your specific workflows and automation in Power Automate.
Get insights
Valuable data from your ITSM software can be used inside Power BI, where we have templates available. These can be used as they are, or feel free to make your own reports based on the template.
With the ITSM software inside your Microsoft tenant, you immediately eliminate the initial hassle of enrolling it into your SSO and MFA authentication
While we strive to create an ITSM solution that is user-friendly and easy to implement, things can still go awry if the project is approached incorrectly.
There are, after all, many examples of this happening in the ITSM industry.
Unfortunately, we have also had customers who faced challenges with implementation.
Therefore, it’s essential to approach your ITSM project with a clear plan and defined objectives.
Our ITSM software is built using standard Microsoft 365 building blocks, but a strategic approach is necessary to leverage its potential fully.
Our ITSM360 implementation experience
If you ask us how to start implementing ITSM360, we see that customers using an iterative approach get the best ROI.
Minimum Viable Product
Determine a limited scope/MVP, where you solve some business problems and can measure the result of what is in the scope.
Implement ITSM360 Changes
Tap into your Microsoft skills for implementation. Alternatively, contact one of our partners or someone within the Microsoft ecosystem for assistance with the implementation.
Continuous Improvements
What have we achieved so far? Did we meet our objectives, and how can we improve from here when we spin the wheel again?
ITSM like Lego
How long time does it take to make stunning structures?
The time it takes essentially depends on the number of blocks you have and your desired outcome.
Consequently, when asked how long it will take, we must consider your current situation and goals – the MVP.
We have partners who are specialists in scoping and defining the MVP (and can implement it in German, Dutch and English language).
