ITSM Company Services

Our Professional Services help you maximize your investment by leveraging our team of experts.

But remember, this is pure Microsoft technology we work with, and you can most likely help yourself…

As a tool-maker, we know that your success with ITSM360 is our success. We adapt our Professional Services to your need and what you expect of us.

For example, if you have a strong team of Microsoft professionals, you don’t need our services. However, we are here for you if you run short of capacity/competencies.

Our consulting services will form the foundation for long-lasting ITSM partnerships. We can help you imagine and innovate your ITSM tooling and optimize/automate your Service Delivery.

If you have the expertise or the following Microsoft certification, you will be able to work with ITSM360 yourself.

  • Microsoft 365 Teams Admin (MS-700)
  • Microsoft 365 Fundamentals (MS-900)
  • Microsoft 365 Security Administrator (MS-500)
  • SharePoint concept understanding

Professional Services

Fast-track Deployment

In a remote-based session, our team carries out the default deployment activities.

Deliverables included in our fast-track deployment:

  • Upload of app files to app catalog
  • Execute deployment process (deployment into a new SPO site collection)
  • Enabling ITSM COMPANY best practice configuration
  • App registration in Azure AD (ITSM360 app and Graph API)
  • E-mail enabling ITSM360 to Exchange Online
  • Upload of Microsoft Teams App for self-service
  • Upload of Console Apps
  • QA
  • Hand-over meeting

Fixed price € 3.000

Configuration Services

The need for configuration/integration depends on your business case. The best-practice deployment is a great start, but a configuration phase is required if you have a high maturity level or just many specific workflows.

The technical part of the configuration is:

  • Adjusting in SharePoint lists (new views or columns)
  • Create/modify Power Automate workflows or automation
  • Create/modify Power BI reports or dashboards
  • Setting up Microsoft Teams channels and groups
  • Configuration of ITSM360 web parts and consoles

We can provide you with a turn-key project or help you on an ad-hoc base depending on your help.

Our consulting experts will make it happen to the agreed time and budget.

Upgrade Services

ITSM360 is in rapid development, and we are constantly adapting the solution to new possibilities.

You have access to the latest functionality in your subscription menu. By default, you can upgrade your solution yourself, but we can also offer to upgrade your ITSM360 solution as a service.

ITSM360 Training

We offer a range of remote training sessions. Examples are;

  • ITSM360 admin training
  • Power Platform training
  • Special introduction training for IT agents and IT professionals

We can also provide you with customer-specific training modules/sessions – just tell us what you need, and we will create a tailormade session for you.

Application Management

Our Application Management service covers special needs where customers want to outsource the entire IT Service Management tool maintenance.

You might not find it strategic enough to handle it yourself, or you can be out of resources/capacity.

Our experts will guide you and work with IT Management from strategy to execution. We will secure a long-lasting partnership to ensure that your IT Service Management practices are up to date, working, and creating savings/quality by implementing automation.