Change and Problem Management in ITSM360
The ITSM360 solution portfolio features our versatile Change and Problem App.
Not only can this app function independently, but it also seamlessly integrates with the entire portfolio, enhancing your IT service management capabilities.
ITSM360 CP App
Benefits
Break down silos and gain competitive advantage and low cost with Change and Problem Management as an app inside the Microsoft ecosystem.
Instead of a disjointed collection of data streams with insecure access that does not follow your core authentication – the CP App will make it easier and more resilient for you inside your Microsoft stack.
Change and Problem App · Runs in your M365 tenant
The ITSM360 CP App connects to the central data structure provided by ITSM360 in SharePoint.
Deploying the apps is simple and follows the normal way of deploying Microsoft 365 into your Microsoft Teams App Catalog or to your Microsoft SharePoint App Catalog.
Once the app is loaded to your tenant, you have the freedom to deploy it as often as you need. Its unique code-free customization allows you to tailor it to your specific business objectives for Change Enablement and Problem Management.
Multimode App feature in the CP App
The CP app leverages our Microsoft 365 App framework designed in SPFx and Microsoft Fluent UI.
Our App framework includes a multimode feature, where each mode represents a main process area or practice.
The multimode offers flexibility, as it can operate with all modes enabled simultaneously or function in a single mode, depending on the specific use cases.
Two modes in the CP App
In the ITSM360 CP App, the following modes are enabled:
- Change Enablement
- Problem Management
Demo of modes in the CP App
ITSM360 CP App highlights
Empower Specialist to deliver
With the ITSM360 CP App, you can deploy the app to their favorite collaboration channel in Teams.
But you can also use a SharePoint site as a host for the app.
Create
The solution includes unlimited, customizable RFC forms and forms for creating problems, but you can also create new changes and problems using email or code.
Data Design - Open and Scalable
The CP App uses SharePoint as the data source, using our SharePoint as Sequal concept (embedded Sharepoint).
The design allows you to create your data fields and business logic in Power Automate.
No-code customizable App
The CP App is customizable without using code.
Using the configuration panel, you can adjust the data grid, add new data fields, and turn off irrelevant features.
Collaboration
Use effective collaboration capabilities – embedded email option using your Microsoft 365 and advanced notification options/subtask features.
IT Documentation made Easy
Use the embedded SharePoint Document Library inside Change or Problem records, including your preferred document features in SharePoint or pre-defined templates linked to records.
Using Power Automate
Data is optimized to work with Power Automate, and you can use this platform to apply rules, automation, exceptions, approvals, etc.
Cross-tagging and relationship
Use your ITSM master data alongside your Change and Problem processes, such as relationships to tickets, services, CIs, and other relevant data streams.
Power BI Reports
Use our pre-defined Power BI reports, or build your reports by a simple OData query from Power BI to the data source in SharePoint.
