ITSM360: The Ultimate Microsoft ITSM Solution
Get economies of scale, rapid adoption, and the most secure ITSM solution available
Our team crafts Microsoft 365 software tools specifically designed for process orchestration across various disciplines:
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ITSM/ITIL practices
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GRC practices
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Enterprise Service Management (ESM)
We specialize in harnessing the opportunities and potential offered by Microsoft 365 for ITSM tooling
ITIL 4 aligned solution
ITIL best practices included and options for ESM & GRC processes support enabled.
Microsoft 365 Solution
ITSM360 is a pre-build ITSM solution for tapping into your M365 tenant.
Microsoft Fluent UI inside
We ensure the best adoption through well-tested and recognized Microsoft UI.
Collaborative Teams ITSM apps
ITSM apps for Teams take standard Teams features into the IT ticketing practices for top-notch teamwork.
Safeguarding your ITSM data
ITSM360 takes advantage of Microsoft’s bold security agenda -> most secured ITSM tool.
While our competitors struggle with basics like AD integration, we’ve covered you with Microsoft building blocks.
Make a game-changing move with ITSM360 by leveraging the full potential of the Microsoft 365 universe for IT Service Management practices.
- A well-thought and unique SharePoint database implementation for ITSM practices – using our “SharePoint as Sequel” concept for performance, high data volume, and integration
- Adaptive Microsoft Teams (or SharePoint) apps for primary ITIL process orchestration
- Flexible Microsoft Teams app for IT self-service
- Seamless connection and use of the Power Platform for BI and workflows
- Works in conjunction with apps like Microsoft Shifts
- Use of advanced AI, Chatbots, and Azure Services if required
- A JSON-based data model available for Microsoft Graph API integrations
Our ITSM360 platform efficiently manages millions of records and can easily adapt to your business
What Our Customers Say
EAO, Olten, Switzerland (German edition)
WCF Insurance, UTAH, USA
Arvato Bertelsmann, London, UK
Choose us for unrivaled security and compliance expertise
With ITSM360, there are no compromises concerning safeguarding your data and optimizing security and compliance.
ITSM360 is fully executed from your Microsoft 365 tenant, and all data is stored inside your Microsoft 365 tenant in a single SharePoint site.
It is simply one of the industry’s most secure/compliant ITSM platforms!
- ITSM360 leverages the Microsoft Identity Platform to protect your organization and data
- Secure integrations through a single endpoint with Microsoft Graph API
- Everything is governed by your SLA and Data Processing Agreements with Microsoft
Features
ITSM360 delivers wall-to-wall features plus fast implementation, easy adoption and 100% compatibility with your Microsoft tenant and security.
You’ll get:
- Standard IT ticketing scenarios with ITIL-based process support to IT Service Desk teams
- Advanced ITIL-based processes support for EM, CM, PM, CMDB, and Asset disciplines
- IT Service Catalog Management (+request management) and system/service governance features
- ESM – Enterprise Service Management capabilities
- IT Project Management
- IT Contract Management and Stakeholder Management
- Continual Improvement
- GRC – Governance Risk and compliance management processes
- IT Documentation process support