Microsoft ITSM

Simplify your business

Some implementations of ITSM software or reengineering of ITSM processes result in disorder and are often terminated soon after initiation.

Typically, this occurs due to excessive complexity.

Meanwhile, IT departments are engaged in projects that serve the business, leading to a devaluation of internal implementations such as ITSM.

Consequently, creating intricate, isolated systems merely exacerbates your technical debt and perpetuates the issues that drive up operational expenses (OPEX).

It is advisable to take a different approach. Focus on making decisions that streamline your operations and minimize OPEX.

One effective strategy is to adopt a standardized platform that is well-established in the industry, scalable, and widely recognized.

This is precisely what we accomplish with ITSM360. We seamlessly integrate the software into your preferred collaboration, process, and knowledge-sharing platform – Microsoft 365.

Protecting your business

While cybersecurity and regulatory compliance remain your primary concerns, it’s essential to also consider the significance of your ITSM cloud or provider.

Is it being prioritized as well?

Many independent ITSM vendors manage your ITSM data within a shared cloud setting, which means the confidentiality, integrity, and availability of your ITSM data depend on a provider that may not adhere to stringent security standards.

Two critical factors are increasingly vital for ITSM systems.

First, you should ensure that your ITSM system is not a potential entry point for cyber intrusions.

Second, many organizations utilize their ITSM solutions for enterprise service management (ESM) processes, which may involve personal data. In such cases, GDPR regulations come into play.

It’s worth noting that Microsoft employs around 30,000 professionals dedicated to end-to-end security, a number that continues to rise.

Furthermore, Microsoft excels in meeting regulatory compliance across various regional, national, and industry frameworks.

Independent ITSM vendors and cloud services struggle to compete with Microsoft in this arena.

Thus, opting for Microsoft as a benchmark for your next ITSM solution is a prudent choice that promotes safety, security, and compliance.

ITSM360 aligns well with Microsoft’s security offerings, serving as a key component of the broader ecosystem.

Enable your business

A significant hurdle in digital transformation is encouraging users to embrace new systems and services.

This challenge is widely recognized, but it’s not just the end-users who play a vital role in the adoption process; we must also consider how to engage the “traditional” IT professionals in a completely new IT service management (ITSM) solution.

Furthermore, we need to think about the onboarding and offboarding of new employees in the years ahead, ensuring they are trained and aligned with your systems.

We assert that adoption becomes considerably easier when leveraging familiar platform technology. For instance, integrating self-service capabilities into Microsoft Teams as an app can be effective, as users are already active on that platform.

Additionally, empowering your staff is crucial. By combining Microsoft tools such as Power Automate and Copilot with ITSM360, you can tap into the powerful software offerings of a tech giant, paving the way to enhance your business operations.