Tired of costly and isolated ITSM software?
You can continue to spend your ITSM/GRC budget on prominent industry players, but there is an alternative – your Microsoft 365 tenant.
Adding our ITSM360 solution to your Microsoft stack, you transform your tenant into a wall-to-wall ITSM platform.
Sitting on the shoulders of a giant provides resilience, flexibility, and momentum.
Do you need higher output, secure and compliant software, and lower cost?
The paradox of getting it all is actually what we do with ITSM360, as you will receive a solution that stands on the shoulders of Microsoft.
With ITSM360, you have an unprecedented ITSM and GRC software package that combines industry ITSM/ITIL processes with core Microsoft technologies, leading to increased productivity, enhanced collaboration, and high security.
Regain ownership and control
With ITSM360 based on Microsoft 365, we provide you with software that doesn’t trap you in everlasting consulting and non-transparent licenses/subscriptions.
- RUse standard Microsoft methods for application maintenance and setup
- RStandard M365 ITSM apps hosted in your app catalog and governed by Microsoft Entra AD
- RConnect Power Automate, Power BI, Graph API, Copilot, and more from Microsoft to ITSM360
We are working closely with forward-thinking customers in all industries and in more than 30 countries.
Our customers typically share a common vision: they have a robust Microsoft strategy, have seen significant results from their Microsoft Cloud investments, and are now looking to maximize that value even further. They achieve this by consolidating their ITSM and Enterprise Service Management (ESM) directly onto the Microsoft 365 platform, creating a more integrated and cost-effective operational environment.
UK – Arvato Bertelsmann
EAO – Switzerland
Ready-made ITSM apps for Microsoft 365
Self-Service
Self-service app for Microsoft Teams and SharePoint
Service Desk
Handle service requests or resolve incidents with the ticket app
IT Operations
Support for your events, problems, and changes with this app
CMS
Handle all ITSM master data, such as CI, ITAM, and stakeholders…
Projects
IT Project Management with real-time link to changes, services/CI…
GRC
Handle your GRC processes in Microsoft integrated with ITSM…
Why Pay More? Leverage Your Existing Microsoft Investment
The ITSM software landscape presents IT executives with an overwhelming array of choices, each claiming to deliver optimal efficiency and cost savings.
ITSM360 cuts through this complexity by building on your existing Microsoft 365 infrastructure, ensuring you maintain complete control over your data and apps while strategically leveraging generative AI capabilities within your own tenant.
Microsoft consolidation
Rather than forcing you into costly vendor silos that require specialized consultants and ongoing dependencies, our approach consolidates your ITSM and GRC orchestration within your current Microsoft environment.
The result is a streamlined, user-friendly ITSM solution that enhances adoption rates while reducing both operational costs and the complexity typically associated with traditional ITSM platforms.
Make it simple
Our approach fundamentally differs from traditional vendors like ServiceNow or Freshdesk by avoiding vendor lock-in and eliminating the need for costly, ongoing consultancy services that often obscure operational transparency.
By orchestrating ITSM and GRC processes directly within your Microsoft 365 tenant, you consolidate your technology stack while maximizing the return on your strategic Microsoft investment.
Use Microsoft building blocks
ITSM360 makes seamless connections with familiar Microsoft products, enabling your team to create workflows using Power Automate and other native tools they already understand, ultimately reducing training costs and accelerating adoption across your organization.
ITSM Company at Serview25, Seehiem-Jungenheim.
We will be back in 2026 – see you on May 25th.