Pioneering ITSM tooling
Powered by Microsoft 365
As your reliable ITSM business partner, we want to kick new ideas into a classic ITSM-industry.
We aim to reinvent the perception of ITSM tooling. We are consolidating ITSM tooling on top of your existing Microsoft 365 subscription.
The result is ITSM360 – an app that bridges Microsoft 365 with proven ITSM disciplines.
- Avoid data siloes
- Best business case
- Different subscription plans
- A part of a great ecosystem
- Customer support
- The most secure ITSM solution
Familiar user interface. Using Teams and SharePoint (with Microsoft UI Fabrics) means easy user adoption for everyone.
ITSM360
Securely run, manage, and grow your IT-Services
IT Service Management Powered by Microsoft 365
Increase your productivity with ITSM360. Intelligent tools from Microsoft 365 are built into ITSM360, and leverages all the things that you loves from Microsoft 365. Allowing your IT-Service Management to boost your efficiency.
The ITSM360 is based on a recognized collaboration platform. Providing concrete benefits to collaboration, sharing, and communication that follows where your team goes.
With ITSM360 and the use of standard workflow tools from Microsoft, you will have an ability to fast adapting to new business demands – without a need for expensive consultants!
The high security in the Microsoft cloud, helps protecting your company against external threats and data leaks. ITSM360 is perhaps the most secure ITSM-tool in the industry, with a portfolio of compliance frameworks and controls.
Easy setup and manage your processes, users, devices, and CI’s. Giving you more time to focus on your business and IT-Service Management.
The tool
ITSM360 extends the powerful and intuitive Microsoft 365 (Teams + SharePoint) platform. It provides a cost-effective IT-Service Management and IT Asset Management solution. Which is agile, flexible, and is capable of transforming your IT-department into a new era.
Who are your enterprise customers, and what do you deliver to them? Do you deliver what they need, and how does your enterprise fare compare to the competition?
Using the ITSM360 + the Microsoft 365 stack (= Microsoft Teams and SharePoint) makes your collaboration to the business more efficient.
This includes the daily self-service portal in SharePoint or Teams, but also the BRM (Business Relationship Management) processes can be powered easily and painlessly with Teams and SharePoint
You have probably already invested hours (and budget) in using the technology stack from Microsoft.
SharePoint and Microsoft Teams combined with ITSM360 give you consolidation and reduces your data-silos.
As a side effect, ITSM360 administration and customizations follow and use standard Microsoft ways – no special competencies required.
In this wonderful age of digital ice cream, the only thing that is assured is that things will change. Just see how COVID-19 forces IT to change over the night and enable users to work on a purely remote baseline.
As for change, the way that Microsoft Power Automate and ITSM360 is working together secures, that you can keep the pace of changes that will happen in your IT processes.
Don’t forget the alignment of your internal IT tooling. This must reflect your digital vision too. This will align your skills, enable your department to accomplish the service delivery fast and effectively.
A non-compliance between your ITSM tooling and the digital vision will introduce higher cost and significant risk.
You’ll never walk alone with ITSM360..
ITSM360 is a standard SharePoint hosted solution. The choice of collaboration is therefore yours to make;
- You can ask us to do it all or parts of it,
- You can work with your preferable local Microsoft Partner or
- You can dive head-on into a DIY project.
You can embed add-ins, web parts, or develop custom web parts if required. Integrations, reporting, and other important items is of course a part of the “package”.
Empowerment
Turbocharged implementation is what you need
In these post-COVID-19 times focus must be on a speedy and effective ITSM-implementation. As for the ITSM360 implementation, then you only need to upload a few files to your Microsoft tenant, and then you are ready to transform your Service Management strategies into tangible results.
Your options:
- Our professional team offers remote-based ITSM implementations
- Use your local Microsoft partner
- Use your own Microsoft competencies for the implementation
If you need a fast and speedy ITSM project implementation – then don’t look any further than ITSM360.
Core values: No nonsense implementation to at agreed time and budget
Value
Stand on the shoulders of a giant!
SharePoint, Microsoft Teams, Power BI – great technical components that have empowered many organizations with business-critical workflow solutions, knowledge sharing, process support & collaboration.
The ITSM360 app combines the Microsoft Ecoystem with classic Service Management based on ITIL.
Significant business benefits and savings are guaranteed with ITSM360 on top of your existing Microsoft tenant.
Highlights
ITSM360 is
SharePoint and Teams hand in hand with ITIL
Incident Management and Ticketing
Quickly log, track, and route issues. You can also assign tasks on each record with due dates for your technicians.
Full Self-Service Portal
Get talking to your team as well as your customers. Make service announcements where customers can view and comment and access to the knowledge base
Release Management
Easily manage deployments and schedule outages to avoid release mistakes. If things do go wrong, you can backtrack with ease.
Problem Management
Identify underlying issues so you know where to focus your efforts. Document problems, monitor their status and find solutions.
Change Management
Plan changes and tests to keep development on the budget without compromising quality. Get greater control over everything that’s going on.
Event Management
Identify underlying issues so you know where to focus your efforts. Document problems, monitor their status, and find solutions.
Configuration Management
See how people, machines, and locations are related so you can quickly determine what affects what for simple impact assessment.
Knowledge Management
Get staff to share their insights with co-workers and customers in self-help articles that provides a clear and common understanding of your services.
Asset Management
World Class Asset Management means having full visibility into your entire asset profile, and having immediate access to the tools needed to take action.
Service Request Fulfillment
Customize Incident and Service request form templates to capture the right information in order to improve First Call Resolution (FCR).
IT-Documentation
ITSM360 presents actionable features within its SharePoint-based tabular panels, such as documentation links, QR codes, and asset configuration documents.
Rabbit hole
Fragmentation leads to real business risks – and increased costs!
Microsoft SharePoint is one of the top business collaboration resources today, and business executives like the platform because it:
- Provide a simple, familiar & consistent user experience
- Simplify e everyday business activités and workflows
- Meet regulatory requirements
- Effectively manage and repurpose content
- Simplify access to business data
- Connect employees with information and expertise
- Accelerate shared business processes
- Share without divulging sensitive information
- Enable employees to make better-informed decisions
- Provide a single integrated platform
Reduce your silos, and gain IT-efficiency by leveraging your existing Microsoft tenant for ITSM
Security
Do you process personal data in your ITSM system?
IT Service Management has caused more than a few ITSM Security related headaches over the years. Security regulations and compliance frameworks have tightened up significantly in recent years. And now that regulatory bodies have finally started to find their teeth, it’s not a good time to skimp on IT security.
ITSM360 – probably the most secure ITSM-solution in the industry!
Very few cloud providers – if any – can compare to Microsoft in terms of investment in security and compliance. The results are clear, and the Microsoft cloud allows you to unify your security and set the level of security yourself.
Searching for a GDPR compliant ITSM solution?
– ITSM360 have got you covered √
With one of the world’s most powerful cloud-based infrastructures, Microsoft is in the unique position of offering world-class data security and scalability.
ITSM360’s integration with the Microsoft ecosystem means that all of our clientele enjoy the same level of data protection and governance options that other Microsoft users have. From rest & in-transit encryption to highly granular SharePoint permissions, ITSM360 Admins have the freedom to implement relevant governance plans in an environment that is unmatched in terms of data security.
If your company is subject to regulatory framework compliance—such as OSHA, HIPAA, or GDPR—then you can rest easy with Microsoft-friendly ITSM360. Our solution offers unique templates designed to align product functionality with regulatory requirements. Additionally, ITSM360 customers can drive compliance via Microsoft’s family of regulatory tools, such as the Compliance Manager or the newest solution, Microsoft Score.
Microsoft’s Compliance Manager enables enterprises to easily add assessments based on common regulatory frameworks, such as ISO, NIST, HIPAA, SEC, OSHA, etc. Each assessment includes system recommendations—in terms of data security and governance—and proactively verifies the alignment of system configurations with compliance requirements.
ITSM360 supports the integration of regulatory-specific templates to ensure compliance with a variety of frameworks. One of our most popular templates is GDPR·NOW, which powers DSARs, data processing activities, and consent management.
Microsoft’s latest addition to regulatory compliance support is Microsoft Score, which acts as a front-line solution to quickly determine the overall level of organizational compliance. Like the Compliance Manager, assessments can be added to provide refined analysis for specific compliance frameworks.
the use
Ease of use
Being aligned with the Microsoft ecosystem has its benefits. One of those is standardization.
Whether it’s the ITSM360 Service Management platform or one of Microsofts many components, you can expect an environment that is not only familiar but easy to use.
ITSM360’s functionality, while powerful, is designed to be user-friendly from start. Regardless of your role!
Intuitive navigation, configurable design, and robust features all combine to deliver a Service Management Platform that can withstand the test of time.
Use Power Automate to create your own workflows. Build simple reactive flows or develop your own proactive ticket routing workflows to automate incident management processes.
Encourage better decision making by using Power BI to create visually powerful reports and detailed analytics. Deep ITSM360 integration enables embedded reports and in-app building.
webpart powered by Microsoft Graph (accessible from Teams or SharePoint)
configurable IT self-service SharePoint portal included
Get in touch
Hey! We are looking forward to start a project with you!
Let us schedule a web demonstration of ITSM360 for you
Seeing is believing. Why not spend an hour with us? – this could save you significant expenses and time…
Call us
Denmark: +45 70 27 05 70
USA: (888) 80-ITSM360
Location
DK: Sorgenfrivej 15
DK-2800 Lyngby
Denmark
USA:77 Water Street
New York, NY 10005
United States of America
hello@itsmcompany.net
Business hours
MON - FRI: 8:00am - 5:00pm CET