ITSM360 – SharePoint driven app

ITSM360 builds on the design that shapes the Office-family and Teams. As a result, with ITSM360, you resue your Microsoft experience and subscriptions for ITSM.

SharePoint as backbone

Above all, SharePoint is a proven platform. Business executives worldwide recognize it, and we don’t need proof of this – just follow the Microsoft 365 success.

To clarify why SharePoint (and Teams) makes sense in the ITSM context:

• Native collaboration and process platform
• SPFx framework – development interface for custom specific SharePoint apps
• Excellent knowledge-sharing features
• Secure and compliant to frameworks like GDPR, FDA, etc.

In turn, the correct origin for a modern ITSM tool.

Lastly and most importantly, your staff will find it easy to work with an existing platform. Hence, cost savings and consolidation.

Use of Teams

Without a doubt, Microsoft Teams provides new digital options for modern organizations.

In the light of Teams and ITSM, then we see that self-service adoption works in Teams. As a result of this, then we have added a self-service Teams app to ITSM.

See our adoption blog about Teams and self-service here.

Adjacent to the end-user app, then we offer a range of options for ITSM360 work inside Teams.

In other words, Teams and SharePoint are connected, and we offer a great use of Teams.

Seamless integration to a world of options

While others struggle with AD integrations, you are ready to start with seamless integrations to hot Microsoft technologies with ITSM360.

For example:

• ITAM using End-Point Manager (synchronizing your assets from Intune)
• Workflows and low-code extensions with Power Automate
• Accelerate decision making with data insights from Power BI
• Connect to Office, Windows 10, and Enterprise Mobility, and much more with Microsoft Graph API

Finally, money matters

In most cases, money matters. For this reason, many started server consolidation decades ago. The arguments were simplified operations.

Equal to this, then cloud is all about a secure and simplified operation. Hence data siloes can be decommissioned.

Take advantage of this in the ITSM context. In essence, SharePoint and Teams is an excellent platform for ITSM orchestration. This is why we have developed ITSM360 for you.

• A global network – feel free to implement ITSM360 yourself, with your local Microsoft partner (or with the help from our experts and certified network)
• Best ROI in the industry
• The most secure ITSM solution
• Compatible with a world of 3’part apps