We produce IT Service Management tools based on the Microsoft stack.
ITSM360 is a game changer in the ITSM industry:
ITSM360 leverages your existing Microsoft infrastructure offering these benefits:
Everything we create is dedicated to a seamless Office 365 experience, which is present in your everyday life. The seamless integration and use of the Microsoft ecosystem are the foundation for ITSM365.
Developing cutting edge technology requires the collaboration of professionals. That’s why we rely on a young, interdisciplinary team and their visions and combined expertise in ITIL and Microsoft technology.
Our focus is on maximizing your ROI and efficiency. Our approach is using your existing Office 365 and Azure infrastructure as well as your Microsoft competencies.
Look no further than us. We are a single source supplier of ITIL aligned ITSM software and having the most mature SharePoint app for ITSM orchestration.
No matter your size, industry or maturity the ITSM360 software helps you with:
We are ready to talk ITSM with you, and how SharePoint and ITSM360 can make a difference in your organization
There are many serious players in the ITSM marketplace, but only a few offer the same seamless use of the Microsoft stack (or ecosystem) as we do.
The value provided by the Microsoft stack is significant, and before you select yet another data silo think about what the stack can do you and your company.
Don’t worry about AD integration, LDAP or other authentication. With SharePoint Online and Office 365 in use you full access to the Azure AD, and this means that ITSM360 is part of your AD after initial deployment.
The security in Office 365 is world class. As for O365 security, you will be able to apply almost the security level which you want. Because ITSM360 is an Office 365/SharePoint app the governance and security will be applied to this as well.
This means, a simplification in the way you handle security – and audits are suddenly also straight forward.
There are inbuild web services and a number of standard Microsoft interfaces for integrations. This means, that you can integrate ITSM360 to master data or other data silos easily and without pain.
SharePoint brings a lot. SharePoint is a mature platform for collaboration and knowledge sharing – both vital elements in modern ITSM.
You can read more about how to work with, and how to set up your processes here.
The core capabilities of SharePoint makes also a sense in ITSM context. Important are version control, search, notification, and all other inbuilt capabilities.
Reports and dashboards – this can be fueled by PowerBI, which is our default way of doing reports. But other awesome apps are available like Power APP, Flow or even from a third party like Adobe Sign if you want to sign a document.
The app source catalog from Microsoft is getting matured, and you will find a lot of useful apps here.
Our solution looks like a “Microsoft” app. We use Microsoft UI Fabrics, which makes it easy to use for both end-users and agents/IT-professionals.
We don’t necessarily mean that this is the best design, but it is recognized by your team – and results in a quick learning curve (also for new employees).
A natural part of our work is to constantly monitor, evaluate and use components from the Microsoft Ecosystem in our ITSM360 road-map. Today, was a good day at the office – what we have said in the past year has been confirmed today. We have been impressed with the superiority of the online version of…
We welcome Atlantic as a customer, and once again we have demonstrated, that we are able to deploy and implement ITSM360 fast across borders on a remote base without any hassle. More about Atlantic here. Contact Erik Buch Procida for more information at ebp@itsmcompany.net.
Come at visit us at Infosecurity in Copenhagen the 1’st of may. Contact us for free tickets or book a meeting with us. https://www.infosecurity.dk/exposant/382644
It makes us proud, that we can add Peru on our client reference track. The first client in Peru is International Potato Center, which has planned to use ITSM360 for IT – but also other service areas like HR and Procurement will get ITSM360. Link to CIP – https://cipotato.org/ Contact Jan de Blank…
Newly updated roadmap for ITSM360 has been released. The journey away from classic SharePoint to modern SPFx based experience has top priority for this autumn. But also updates to the CMDB/CMS is planned for the near future. See the product road-map here https://sway.office.com/nH4EqPIUqxmSVZBF
