The new way to run service management
inside Microsoft

ITSM360 runs in your own Microsoft 365 tenant. Your data, your identity and your Copilot work on service requests directly, so there is no second platform to connect, secure or pay for.

Your data stays in your tenantCopilot works on your service data
My Workspace with the AI assistant
My Workspace in the G4 Service Desk app: the agent's tickets on the left and the AI assistant on the right
Works inside the Microsoft apps you already useTeamsSharePointEntra IDPower AutomateOutlookCopilot

Trusted by leading organisations worldwide

  • Arvato Bertelsmann
  • EAO
  • Uniteam Group of Companies
  • WCF Insurance

On a standalone platform

Five problems of a separate service management platform

A separate platform is a second system next to Microsoft 365. These are the five problems that come with it.

Costly to run

Hosting, connector modules, specialist training and often a second AI licence, on top of the Microsoft 365 you already pay for.

Fragmented landscape

Every change to users, roles or departments has to be made in two places.

AI held back by system boundaries

Each action an AI takes on another platform needs a connector that someone builds and maintains.

Focus on tooling, not service

Time goes into managing tools, and adoption drops when people have to leave the apps they use every day.

More to govern and audit

A separate platform means a separate security review and another processor in your GDPR register.

Core products

One suite, one data model

Each application works on its own. Used together, records flow across them: a change knows its configuration items, a risk knows its controls and the incidents behind them, and a project knows the changes it causes.

Service Desk

The G4 Service Desk brings incidents, requests and tasks into one workspace that opens in Teams, with Smart Resolve, SLA timers and views per team.

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The G4 Service Desk app with views per team and agent, and the settings panel open
GRC360Governance, risk and compliance on the same data, ready for NIS2 and DORA
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Up to
10×
Lower total cost of ownership
compared with legacy ITSM vendors
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  • Everyone already knows Microsoft

    Little change management and training. Teams work in the environment they open every morning.

  • No connectors to maintain

    Legacy tools need paid integration middleware. ITSM360 connects to the Microsoft stack natively.

  • Full capability, low licensing

    Complete ITSM at a fraction of legacy pricing, without features locked behind higher tiers.

AI and automation

Intelligence in every phase of the service

ITSM360 brings Microsoft's AI into the whole service lifecycle, inside your own tenant. Four pillars build on each other, so you start small and grow at your own pace.

  1. 1

    Happy Helper. Answers employees in Teams and Self-Service, and raises a request when needed.

  2. 2

    My Workspace. Shows each agent what needs attention first, with an AI assistant next to their work.

  3. 3

    Smart Resolve. Finds similar closed tickets and proposes the fix and the runbook that applies it.

  4. 4

    AI Caretaker. Recognises tickets that suit AI handling and resolves them from start to finish.

Happy HelperEnd-user AI
My WorkspacePersonal AI
AI CaretakerAutomated AI
Smart ResolveAgent AI support
ITSM360
Built on Microsoft AI
  1. Start with assistanceSelf-service and employee support
  2. Advance with intelligencePersonal productivity and case resolution
  3. Scale with automationAI-driven process execution
  4. Transform service managementAutonomous service delivery

Every improvement Microsoft ships to Copilot and its agents reaches your service desk without an upgrade project.

See it in a demo

Enterprise service management

One platform for every department

Microsoft is the common ground across your organisation. ITSM360 brings structured service management to every team, not only IT. HR, Facilities, Finance and Legal already work in Microsoft, so they can handle their requests, workflows and SLAs in the same place.

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ITSM360
Microsoft 365
IT
HR
Facilities
Finance
Legal
Support

Inside your Microsoft 365 tenant

  • Data sovereignty

    Everything stored in your own M365 tenant

  • Entra ID security

    Your rules, your access policies

  • NIS2 ready

    Full framework with the GRC360 add-on

  • GDPR compliant

    No service data stored outside your tenant

Security & compliance

Your data never leaves your tenant

Legacy ITSM vendors keep your data on their servers. ITSM360 keeps everything inside your Microsoft 365 environment, so your Entra ID rules apply, your compliance policies govern, and your service data does not flow to a third party.

For regulated sectors, the GRC360 add-on adds a full governance, risk and compliance framework built for NIS2, GDPR and SOA.

Request a demoSee more

Our mission

Making life in IT more interesting

IT professionals should spend their time solving real problems, not fighting their tools. With AI and automation that actually take action, teams get room to improve services and move their organisation forward.

We meet customers and partners around the world at conferences, workshops and events, to learn what keeps IT teams up at night and show how AI and automation turn those problems into opportunities.

The ITSM360 team at the Serview Conference 2025 in Germany
Serview Conference 2025, Germany
ITSM360 at the Serview Conference booth
Meeting partners in person

How it connects

Native to the Microsoft apps you use

View all integrations

Inside your tenant, the service desk reaches Teams, Outlook, OneNote, To Do and Intune with one Microsoft Graph call under your own permissions. No connector in between.

Become AI ready instantly

See ITSM360 in your own Microsoft 365

A short demo shows what it would look like for your team.

Request a demoBusiness case builder