Microsoft ITSM

Say goodbye to siloed and costly ITSM software

Our ready-made ITSM360 solution for Microsoft 365 makes ITSM easy, secure, and affordable for you with a Microsoft-first strategy.

Microsoft ITSM inside Teams with ITSM360

Break free from siloed ITSM solutions with M365 and ITSM360, tackling key challenges head-on

SIMPLIFY your business

Avoid adding to your technical debt—streamline your operations by aligning with your Microsoft strategy.

PROTECTING your business

You don’t require an ITSM platform that serves as a channel for cybersecurity threats or one that complicates achieving ISO27001 certification.

ENABLE your business

Leveraging your team’s familiarity with Microsoft technologies for ITSM can significantly benefit your organization.

We transition our clients from expensive, isolated ITSM solutions to an integrated and familiar Microsoft 365 environment

Arvato Bertelsmann replaced BMC Remedy with ITSM360

EDF ITSM360
Luxembourg Stock Exchange ITSM360
Uniteam ITSM360
EAO ITSM360
CBS Copenhagen ITSM
Affimed ITSM360

Fits your tenant

Do you have a Microsoft first strategy?

Discover ITSM360, the perfect solution for organizations prioritizing Microsoft technologies.

Tailored for you who prioritize IT Governance and want a single wall-to-wall solution for your ITSM practices.

The solution works with Power Autoamte and other Microsoft apps, making it ideal and easy for ITSM workflows, collaboration, knowledge sharing + Microsoft Copilot AI for ITSM.

Unlock the power of Microsoft 365 for your next ITSM solution

ITSM360 is a natural extension of your Microsoft 365 platform.

An ITSM solution capable of handling ITSM/ITIL/ESM processes inside Microsoft Teams or SharePoint – with complete and seamless connection to Power Automate, Graph API, and much more.

Our M365 ITSM concept

ITSM apps

With ITSM360, you get ITSM apps, which you inject into your App catalog. The apps are SPFx-developed Microsoft 365 apps (not a Power App).

You load the apps into Microsoft Teams or SharePoint – with embedded Microsoft 365 features onboard.

SharePoint as data source

The ITSM apps are connected to SharePoint as the data source, giving you all the benefits of SharePoint.

Because you work in apps, you avoid the well-known UI limitations in SharePoint.

Microsoft Teams and Copilot ITSM agent for ITSM360

AI ITSM POWED BY COPILOT

AI

Harness the capabilities of Copilot and Microsoft AI to elevate your ITSM experience – both inside and outside your IT department.

With our roots firmly anchored in Microsoft technology, we use Copilot and SharePoint agents for the following ITSM use cases.

  • RIT self-service as a Copilot agent
  • RKnowledge search with SharePoint agents
  • RCopilot agent for internal IT staff
  • RAnalyze tickets/incidents with AI