Attention Microsoft lover
Ready-made ITSM software for your Microsoft 365 tenant
ITSM build on the shoulders of a giant
- Leverage your Microsoft investment.
- Eliminate dependency (vendor lock-in)
- Increased control & security
- Simpler operations
- Higher adoption
Lower your cost
3-10+ times lower cost compared to ServiceNow
End-user adoption
Use Outlook and Teams apps to elevate user engagement
Making it simple
ITSM software and solutions have become unnecessarily complex
IT + ESM
ITSM360 is an enterprise tool that powers your ITSM needs and ESM processes
A part of an ecosystem
While many ITSM vendors struggle to integrate with Microsoft, ITSM360 is seamlessly built into the Microsoft ecosystem.
This integration eliminates common challenges such as Active Directory (AD) issues and other technical complications.
Additionally, as part of the largest IT ecosystem, ITSM360 allows all Microsoft partners to contribute, and the solution will be 100% compatible with Microsoft’s bold agenda for the future.
Microsoft 365 ITSM Cost Reduction
Enterprises today face the dual challenge of optimizing operational efficiency while strictly managing budgetary constraints.
Rather than investing in siloed, capital-intensive ITSM platforms that require expensive, specialized consultants for maintenance, you can drive significant cost reductions by leveraging your existing Microsoft 365 infrastructure.
Our solution integrates seamlessly with the tools your team already uses, eliminating the need for redundant software licensing and drastically lowering the total cost of ownership associated with traditional service management.
By consolidating your technology stack, you not only streamline procurement but also empower your internal teams to manage workflows without external dependency, ensuring that your IT budget is directed toward strategic innovation rather than operational overhead.
World-class adoption
With ITSM360, you have IT self-service directly inside Microsoft Teams or Outlook.
Users can access self-service offerings without the need to call for guidance to find their support portal!
Choose to prioritize simplicity
Introducing a new data silo often brings added complexity, which can be undesirable.
Now, picture a future where you can streamline your processes using Microsoft Power Automate for efficient workflow management, leverage Power BI for advanced reporting and insights, and make updates at your convenience.
This is what you get with our ready-made ITSM solution for Microsoft 365.
ITSM360 is for the enterprise
ITSM360 is designed for enterprises. ITSM360 offers a professional-grade solution for modern organizations aligned with Microsoft, aiming to digitize ITSM processes while also utilizing ITSM capabilities across various service departments, such as:
- HR request
- Finance request
- Janitor and Facility Management
- MRO
We are working closely with forward-thinking customers in all industries and in more than 30 countries.
Our customers typically share a common vision: they have a robust Microsoft strategy, have seen significant results from their Microsoft Cloud investments, and are now looking to maximize that value even further. They achieve this by consolidating their ITSM and Enterprise Service Management (ESM) directly onto the Microsoft 365 platform, creating a more integrated and cost-effective operational environment.
UK – Arvato Bertelsmann
EAO – Switzerland
Ready-made ITSM apps for Microsoft 365
Self-Service
Self-service app for Microsoft Teams and SharePoint
Service Desk
Handle service requests or resolve incidents with the ticket app
IT Operations
Support for your events, problems, and changes with this app
CMS
Handle all ITSM master data, such as CI, ITAM, and stakeholders…
Projects
IT Project Management with real-time link to changes, services/CI…
GRC
Handle your GRC processes in Microsoft integrated with ITSM…
Why Pay More? Leverage Your Existing Microsoft Investment
The ITSM software landscape presents IT executives with an overwhelming array of choices, each claiming to deliver optimal efficiency and cost savings.
ITSM360 cuts through this complexity by building on your existing Microsoft 365 infrastructure, ensuring you maintain complete control over your data and apps while strategically leveraging generative AI capabilities within your own tenant.
Microsoft consolidation
Rather than forcing you into costly vendor silos that require specialized consultants and ongoing dependencies, our approach consolidates your ITSM and GRC orchestration within your current Microsoft environment.
The result is a streamlined, user-friendly ITSM solution that enhances adoption rates while reducing both operational costs and the complexity typically associated with traditional ITSM platforms.
Make it simple
Our approach fundamentally differs from traditional vendors like ServiceNow or Freshdesk by avoiding vendor lock-in and eliminating the need for costly, ongoing consultancy services that often obscure operational transparency.
By orchestrating ITSM and GRC processes directly within your Microsoft 365 tenant, you consolidate your technology stack while maximizing the return on your strategic Microsoft investment.
Use Microsoft building blocks
ITSM360 makes seamless connections with familiar Microsoft products, enabling your team to create workflows using Power Automate and other native tools they already understand, ultimately reducing training costs and accelerating adoption across your organization.
ITSM Company at Serview25, Seehiem-Jungenheim.
We will be back in 2026 – see you on May 25th.