ITSM360 is not only a product. It is a solution which leverages from the entire Microsoft eco-system which provides noticeable savings and high security and efficiency. Basic features like process support, content/knowledge, search and more is out of the box SharePoint, and makes great value in ITSM context.
Meet the ITSM360 - the Solution Build for Office 360
Based on Microsoft Cloud Stack, our ITSM concept is simple but extremely powerful for organizations that use Microsoft stategically.
Everything you need for Effective IT Service Mangement
Benefits
Build on a platform
Using Microsoft 365 for ITSM means a reduction in data silos. You use the capacity which you already have in your Microsoft subscription, and you can easily integrate data and adopt 3’rd parts app.
Process and workflow
ITSM360 comes with ITIL based best-practices. However, SharePoint is a process tool, and you can easily re-design the processes using your favorite process tools for SharePoint – or use SharePoint Designer or Microsoft Flow.
Governance and security
Running ITSM on Microsoft 365 means simplified governance and security. Data is being stored at a highly compliant Microsoft cloud. You have the full control of your data flow, and your existing security/governance O365 measures can be applied to ITSM360
User friendliness
ITSM360 is like a Microsoft app. We use Microsoft UI Fabrics which generates this well-known interface, and this means quick adoption for all your users.
Interested in UI Fabrics – read more
ECO-System and network
With ITSM60 you are not alone. ITSM360 is brick in the large Microsoft eco-system, where partners and Microsoft itself contributes with knowledge, capacity and clever new apps/features. This is perhaps the strongest IT eco-system for the time being, and this will also drive value in ITSM context.
Omni-channel experience
ITSM360 can engage other service touchpoints than IT. Examples of business process support to HR, Facility, Engineering and GDPR compliance is some of the other business areas which can be powered by ITSM360.
Want to know how ITSM360 can make a difference in your Organization?
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Customized system, smooth implementation and continuous development has also led to high value and benefits to cost ratio – not to forget the unique personalized support extended throughout by the ITSM Company.”
Fevzi Yalin
Lead Project Manager – Carolina Biological
“ITSM360 is a cost-effective and easy to use IT service management solution. It also fits very well in an Office 365 and Azure enviroment.”
Marc Hoogerwerf
ICT Architect – Trans Adriatic Pipeline AG
Customized system, smooth implementation and continuous development has also led to high value and benefits to cost ratio – not to forget the unique personalized support extended throughout by the ITSM Company.”
Fevzi Yalin
Lead Project Manager – Carolina Biological
“ITSM360 is a cost-effective and easy to use IT service management solution. It also fits very well in an Office 365 and Azure enviroment.”
Marc Hoogerwerf
ICT Architect – Trans Adriatic Pipeline AG
Configure ITSM360 to suit your needs
ITSM360 can be used for small companies, but is also suitable for larger enterprises. This span is possible due to the scalability in the Microsoft cloud system – and the interfacing points which is possible to use in this eco-system.
ITSM360 is offered as a subscription, where each process user needs a subscription – not your end-users.
ITSM360 M365 STANDARD
Basic features:
ITSM360 M365 Advanced
Advanced features:
All basic features +
ITSM360 M365 Enterprise
Omni-channel features:
All Advanced featues +