ITSM360 · ITSM Powered by Microsoft 365

Global leader in secure and compliant ITSM software

We deliver a ready-made secure ITSM solution built on Microsoft 365, coupled with the Power Platform and Azure Services.

24 hours support, professional service and tangible benefits are what you get with us.

ITSM360 Ecosystem ITSM Microsoft 365

Is ITSM business critical for you?

Even prominent and well-known ITSM providers fail to provide transparency in data processing and how your data is protected and stored.

We do it differently. We build our ITSM360 solution on top of Microsoft 365. A recognized platform for business-critical apps governed by your Azure AD.

ITSM360 is an extension to your favorite Office platform, not integrated but a pure part of the cloud stack. ITSM360 adapts to your tenant and governance program. You get 100% Microsoft strategy alignment and economics of scale as the value in return.

Our approach works for nuclear power plants, the finance sector, and public organizations to highlight some of our clients.

In turn, an ITIL-aligned solution for high-demanding organizations, executed from your Microsoft tenant, with data in SharePoint and Teams apps, empowers your staff inside and outside IT to stay effective.

Perfect ITSM solution – made by industry experts

The well-known Microsoft 365 platform and ITSM360 for ITSM make it easy for you and allow you to focus on your service delivery and digital transformation.

Learn from Arvato Bertelsmann UK…

… and how they transformed their ITIL practices by exchanging BMC Remedy with ITSM360.

Arvato migrated its ITSM solution across to ITSM360 for so many reasons. Our Lead O365 Developer explains in short, but the transition has been more than successful thank you to our internal project and technical teams, alongside The ITSM Company’s implementation team. Special mention to Simon Hartshorn for leading the technical side from an Arvato perspective. Looking forward to working with you as we grow and succeed to achieve the company’s mission together.

Steve Clouston

IT Service Manager, Arvato CRM Solutions

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Your business is our business

We operate with complex and regulated customers in +20 countries

Every one of our clients operates within a unique technology landscape and tailormade services.

Each has its objectives, organizational constraints, and, most notably, its culture.

However, the 80% they all have in common is addressed by our standard deployment and best-practice configuration – and the remaining part is settings and workflows inside a recognized Microsoft back-end such as Power Automate or Azure AD.

Transform your business with ITSM360

Whether your organization is looking for a wall-to-wall Service Management solution or perhaps a solution that can co-exist with your current platform, ITSM Company is only a few mouse clicks away from you.

Some ask us to increase the collaboration by unlocking Microsoft Teams in the ITSM context.

Others want better self-service adoption or simply empowering their IT staff to work with the ITSM technology without calling expensive consultants.

ITSM360 · ITSM Powered by Microsoft 365

Contact us for a free consultation or demo of ITSM360, and see how this solution can help you.

Talk with our experts

Thomas Bo Nielsen
Senior Partner and ITSM/IT-governance expert

Jonathan Matschofsky
Sales Excutive