Microsoft ITSM · Teams ITSM · CoPilot ITSM · Outlook ITSM
Turnkey ITSM/ITIL and ESM software for Microsoft 365 tenants
Unlike well-known brands in the ITSM industry, which lock you into siloed, complex, and costly solutions, we focus on empowering you by leveraging your existing Microsoft 365 platform.
We make it differently – enabling you to stay ahead
Our contribution to the ITSM industry is an extreme Microsoft-centric approach to ITSM/ESM tooling.
ITSM360, a turnkey solution, works seamlessly inside your Microsoft 365 tenant.
The essence of ITSM360 is a series of customizable SPFx apps hosted in your Microsoft app catalog with SharePoint as the data source.
By standing on Microsoft’s shoulders, we leverage their accomplishments to drive forward-thinking solutions, enabling more innovative, effective ITSM outcomes for you.
Working smarter, not harder
ITIL processes,wrapped into a Microsoft ITSM experience
We go beyond simply telling you to work smarter – we show you how.
By harnessing an established, trusted platform like Microsoft 365, which is already well-known in your company, you can streamline your processes and achieve more with less effort.
Consolidation isn’t just a strategic decision – it’s the essence of economies of scale.
For IT professionals, it represents the most compelling business case you can achieve.
- RMost secure ITSM - nobody in the ITSM industry invests in security like Microsoft
- RStandard Microsoft - easy for everybody inside IT to operate/config
- REnduser friendly - use Microsoft Teams (+CoPilot) for end-user experience
- RFast onboarding of new staff - most already have Microsoft experience
- RLeverage new Microsoft tech for your ITSM practices - they invest in you
We move our customers away from costly, siloed ITSM solutions into a familiar Microsoft 365 environment
Arvato Bertelsmann replaced BMC Remedy with ITSM360
Fits your tenant
Do you have a Microsoft first strategy?
ITSM360 is your go-to solution for businesses with a Microsoft strategy, regardless of industry.
Our system comes ready to handle the specific needs of small to mid-sized ITSM processes right out of the box, ensuring your unique requirements are met with ease.
ITSM360 seamlessly connects with Power Automate and other Microsoft tools for enterprises with high demands or advanced CMMI maturity, allowing you to effortlessly configure the solution to suit your business’s evolving needs.
Curious about the value we bring to your business?
We combine the strength of Microsoft’s leading cloud with top-tier ITSM to deliver exceptional results for your business
1
Get it done with Microsoft
Maintaining applications used to be a hassle, but that’s a thing of the past with ITSM360.
Say goodbye to the need for specialized ITSM consultants. Now, anyone with Microsoft skills can quickly manage application maintenance.
2
Protected and compliant
Can large ITSM cloud providers really ensure your data’s safety and offer world-class IT compliance?
Here’s the advantage with ITSM360: Your data stays protected within your Microsoft tenant, governed by your Data Processing Agreement with Microsoft.
3
Adoption by default
Winning over your IT staff and users with a new ITSM platform requires effort.
Why not simplify the process? Use an existing platform and integrate apps into Teams, where users are already engaged. This approach boosts adoption rates.
