Achieve more with SharePoint Online and Office 365

Welcome to THE ITSM Company – specialistS in ITSM tooling based on the Microsoft 365 platform

We produce IT Service Management tools based on the Microsoft stack.

ITSM360 is a game changer in the ITSM industry:

Built as a SharePoint Online App
Integrates seamlessly with PowerBI, Teams, Flow, PowerApp, etc.
Implemented as a Microsoft add-in – all Microsoft professionals can operate it
End-users are familiar with the interface and can easily request services
ITIL – Information Technology Information Library aligned ITSM solution powered by SharePoint

ITSM360 leverages your existing Microsoft infrastructure offering these benefits:

Take advantage of existing Microsoft competence and resources
Reduce your data/solution silos
Best ROI – typically our solution generates revenue directly and indirectly

Our values. Your goals.

THE PERFECT COMPLIMENT TO O365

Everything we create is dedicated to a seamless Office 365 experience, which is present in your everyday life. The seamless integration and use of the Microsoft ecosystem are the foundation for ITSM365.

Created with professionals

Developing cutting edge technology requires the collaboration of professionals. That’s why we rely on a young, interdisciplinary team and their visions and combined expertise in ITIL and Microsoft technology.

Focused on your ROI

Our focus is on maximizing your ROI and efficiency. Our approach is using your existing Office 365 and Azure infrastructure as well as your Microsoft competencies.

DOES YOUR ORGANIZATION HAVE A CLEAR MICROSOFT STRATEGY ?

WHEN STRATEGY AND BUDGET COLLIDE – CHOSE ITSM360!

Look no further than us. We are a single source supplier of ITIL aligned ITSM software and having the most mature SharePoint app for ITSM orchestration.

No matter your size, industry or maturity the ITSM360 software helps you with:

Driving costs down

Doing more with your Microsoft Office 365 platform
Standardizing and optimizing services
Customer satisfifaction

TALK WITH US

We are ready to talk ITSM with you, and how SharePoint and ITSM360 can make a difference in your organization

CONNECT WITH SALES

Living in a tool world?

Our value add is the Microsoft stack

There are many serious players in the ITSM marketplace, but only a few offer the same seamless use of the Microsoft stack (or ecosystem) as we do.

The value provided by the Microsoft stack is significant, and before you select yet another data silo think about what the stack can do you and your company.

See our ITSM360 features.

Active Directory

Don’t worry about AD integration, LDAP or other authentication. With SharePoint Online and Office 365 in use you full access to the Azure AD, and this means that ITSM360 is part of your AD after initial deployment.

Security

The security in Office 365 is world class. As for O365 security, you will be able to apply almost the security level which you want. Because ITSM360 is an Office 365/SharePoint app the governance and security will be applied to this as well.

This means, a simplification in the way you handle security – and audits are suddenly also straight forward.

More about security.

Integrations

There are inbuild web services and a number of standard Microsoft interfaces for integrations. This means, that you can integrate ITSM360 to master data or other data silos easily and without pain.

SharePoint

SharePoint brings a lot. SharePoint is a mature platform for collaboration and knowledge sharing – both vital elements in modern ITSM.

You can read more about how to work with, and how to set up your processes here.

The core capabilities of SharePoint makes also a sense in ITSM context. Important are version control, search, notification, and all other inbuilt capabilities.

Apps from the ecosystem or stack

Reports and dashboards – this can be fueled by PowerBI, which is our default way of doing reports. But other awesome apps are available like Power APP, Flow or even from a third party like Adobe Sign if you want to sign a document.

The app source catalog from Microsoft is getting matured, and you will find a lot of useful apps here.

User efficiency // Microsoft UI Fabrics

Our solution looks like a “Microsoft” app. We use Microsoft UI Fabrics, which makes it easy to use for both end-users and agents/IT-professionals.

We don’t necessarily mean that this is the best design, but it is recognized by your team – and results in a quick learning curve (also for new employees).

ITSM360

in action

RECENT NEWS

Infosecurity Exhibition in Copenhagen

Business

Come at visit us at Infosecurity in Copenhagen the 1’st of may. Contact us for free tickets or book a meeting with us. https://www.infosecurity.dk/exposant/382644

First client in Peru – welcome to International Potato Center (CGIAR-organisation)

Business

It makes us proud, that we can add Peru on our client reference track. The first client in Peru is International Potato Center, which has planned to use ITSM360 for IT – but also other service areas like HR and Procurement will get ITSM360. Link to CIP – https://cipotato.org/ Contact Jan de Blank…

August news

ITSM360 Update

Newly updated roadmap for ITSM360 has been released. The journey away from classic SharePoint to modern SPFx based experience has top priority for this autumn. But also updates to the CMDB/CMS is planned for the near future. See the product road-map here https://sway.office.com/nH4EqPIUqxmSVZBF