Microsoft ITSM
Say goodbye to siloed and costly ITSM software
Our ready-made ITSM360 solution for Microsoft 365 makes ITSM easy, secure, and affordable for you with a Microsoft-first strategy.
Break free from siloed ITSM solutions with M365 and ITSM360, tackling key challenges head-on
SIMPLIFY your business
Avoid adding to your technical debt—streamline your operations by aligning with your Microsoft strategy.
PROTECTING your business
You don’t require an ITSM platform that serves as a channel for cybersecurity threats or one that complicates achieving ISO27001 certification.
ENABLE your business
Leveraging your team’s familiarity with Microsoft technologies for ITSM can significantly benefit your organization.

Simplify your business
Some implementations of ITSM software or reengineering of ITSM processes result in disorder and are often terminated soon after initiation.
Typically, this occurs due to excessive complexity.
Meanwhile, IT departments are engaged in projects that serve the business, leading to a devaluation of internal implementations such as ITSM.
Consequently, creating intricate, isolated systems merely exacerbates your technical debt and perpetuates the issues that drive up operational expenses (OPEX).
It is advisable to take a different approach. Focus on making decisions that streamline your operations and minimize OPEX.
One effective strategy is to adopt a standardized platform that is well-established in the industry, scalable, and widely recognized.
This is precisely what we accomplish with ITSM360. We seamlessly integrate the software into your preferred collaboration, process, and knowledge-sharing platform – Microsoft 365.

Protecting your business
While cybersecurity and regulatory compliance remain your primary concerns, it’s essential to also consider the significance of your ITSM cloud or provider.
Is it being prioritized as well?
Many independent ITSM vendors manage your ITSM data within a shared cloud setting, which means the confidentiality, integrity, and availability of your ITSM data depend on a provider that may not adhere to stringent security standards.
Two critical factors are increasingly vital for ITSM systems.
First, you should ensure that your ITSM system is not a potential entry point for cyber intrusions.
Second, many organizations utilize their ITSM solutions for enterprise service management (ESM) processes, which may involve personal data. In such cases, GDPR regulations come into play.
It’s worth noting that Microsoft employs around 30,000 professionals dedicated to end-to-end security, a number that continues to rise.
Furthermore, Microsoft excels in meeting regulatory compliance across various regional, national, and industry frameworks.
Independent ITSM vendors and cloud services struggle to compete with Microsoft in this arena.
Thus, opting for Microsoft as a benchmark for your next ITSM solution is a prudent choice that promotes safety, security, and compliance.
ITSM360 aligns well with Microsoft’s security offerings, serving as a key component of the broader ecosystem.
Enable your business
A significant hurdle in digital transformation is encouraging users to embrace new systems and services.
This challenge is widely recognized, but it’s not just the end-users who play a vital role in the adoption process; we must also consider how to engage the “traditional” IT professionals in a completely new IT service management (ITSM) solution.
Furthermore, we need to think about the onboarding and offboarding of new employees in the years ahead, ensuring they are trained and aligned with your systems.
We assert that adoption becomes considerably easier when leveraging familiar platform technology. For instance, integrating self-service capabilities into Microsoft Teams as an app can be effective, as users are already active on that platform.
Additionally, empowering your staff is crucial. By combining Microsoft tools such as Power Automate and Copilot with ITSM360, you can tap into the powerful software offerings of a tech giant, paving the way to enhance your business operations.
We transition our clients from expensive, isolated ITSM solutions to an integrated and familiar Microsoft 365 environment
Fits your tenant
Do you have a Microsoft first strategy?
Discover ITSM360, the perfect solution for organizations prioritizing Microsoft technologies.
Tailored for you who prioritize IT Governance and want a single wall-to-wall solution for your ITSM practices.
The solution works with Power Autoamte and other Microsoft apps, making it ideal and easy for ITSM workflows, collaboration, knowledge sharing + Microsoft Copilot AI for ITSM.
Unlock the power of Microsoft 365 for your next ITSM solution
ITSM360 is a natural extension of your Microsoft 365 platform.
An ITSM solution capable of handling ITSM/ITIL/ESM processes inside Microsoft Teams or SharePoint – with complete and seamless connection to Power Automate, Graph API, and much more.
Our M365 ITSM concept
ITSM apps
With ITSM360, you get ITSM apps, which you inject into your App catalog. The apps are SPFx-developed Microsoft 365 apps (not a Power App).
You load the apps into Microsoft Teams or SharePoint – with embedded Microsoft 365 features onboard.
SharePoint as data source
The ITSM apps are connected to SharePoint as the data source, giving you all the benefits of SharePoint.
Because you work in apps, you avoid the well-known UI limitations in SharePoint.
AI ITSM POWED BY COPILOT
AI
Harness the capabilities of Copilot and Microsoft AI to elevate your ITSM experience – both inside and outside your IT department.
With our roots firmly anchored in Microsoft technology, we use Copilot and SharePoint agents for the following ITSM use cases.
- RIT self-service as a Copilot agent
- RKnowledge search with SharePoint agents
- RCopilot agent for internal IT staff
- RAnalyze tickets/incidents with AI