ITSM360 · ITSM Powered by Microsoft 365

The Microsoft 365-centric ITSM platform

ITSM360 is the de facto standard for ITSM process orchestration on top of Microsoft 365, with the most extensive installed base.


Proven results. Customers in +30 countries.

ITSM360 Ecosystem ITSM Microsoft 365

Leverage your Microsoft cloud for ITSM

ITSM360 is an ITSM Service Management solution. Compatible with ITIL. Executed from your favorite Office 365 platform, not integrated but a pure part of the cloud stack.

ITSM360 adapts to your tenant and governance program. You get 100% Microsoft strategy alignment and economics of scale as the value in return.

Nuclear power plants, companies in the finance industry, the public, and healthcare trust ITSM360 – in other words, world-class compliance and security are what you get with us.

Take a quick look


The best way to learn about ITSM360 is to experience the app like a typical user in your company.

See how ITSM360 makes IT self-service in Teams easy.


ITSM360 Teams App for Self Service See it in action

We partner with our customers, helping them run and reinvent their ITSM practices in new and better ways on top of Microsoft 365

Learn from Arvato Bertelsmann UK

Replacement of BMC Remedy with ITSM360

Arvato migrated its ITSM solution across to ITSM360 for so many reasons.

Our Lead O365 Developer explains in short, but the transition has been more than successful thank you to our internal project and technical teams, alongside The ITSM Company’s implementation team.

Special mention to Simon Hartshorn for leading the technical side from an Arvato perspective.

Looking forward to working with you as we grow and succeed to achieve the company’s mission together.

Steve Clouston

IT Service Manager, Arvato CRM Solutions

Ready to start a conversation?

Every one of our clients operates within a unique technology landscape and tailor-made services.

Each has its objectives, organizational constraints, and, most notably, its culture.

However, the 80% they all have in common is addressed by our standard deployment and best-practice configuration – and the remaining part is settings and workflows inside a recognized Microsoft back-end such as Power Automate or Azure AD.

ITSM360 exploits emerging Microsoft technologies

You’re in good company with us. We combine emerging Microsoft technologies with proven ITSM/ITIL methodologies like no other.

Your services and your IT landscape are moving toward the cloud. Alongside daily IT ticket handling and working with service request fulfillment and orders, your governance practices in handling cloud services are increasing.

ITSM360, coupled with emerging AI capabilities from Azure, document handling features in SharePoint, and front-end ITSM apps in Microsoft Teams, enables you to stay on top.