#1 ITSM-Solution for Microsoft 365 and SharePoint Online

Groundbreaking IT Service Management

ITSM360 designed for Microsoft 365

Our ITSM360 solution extends the powerful and intuitive Microsoft 365 platform, providing a cost-effective IT Service and IT Asset Management solution. This helps you to deliver modern, agile, flexible and exceptional IT service.

ITSM360 leverages the Microsoft stack (Office 365, SharePoint, Teams, PowerBI, PowerAPP and Azure) to enable IT to overcome disparate business applications and data silos to meet the evolving needs of the business.

ITSM360 lets you strongly leverage your existing Microsoft investments and skill sets, while also digitally transforming your IT services as demanded by business executives.

ITSM360

In action

ITSM360 eligibility is to connect Microsoft 365 with classic ITSM disciplines

We evoke lasting benefits with a simple principle

There is no secret behind ITSM360.

We simply use the best Microsoft services which are available, and the long-lasting benefits of ITSM360 are created by:

shared data silo in SharePoint Online
great process options are given by Microsoft Flow
data insights provided by PowerBI

Our value-add in the Microsoft ecosystem is our ITSM knowledge. We have connected ITIL process methodology into the awesome Microsoft cloud portfolio.

Everything we create is dedicated to a seamless Office 365 experience, which is present in your everyday life. The seamless integration and use of the Microsoft ecosystem are the foundation for ITSM365

Overcome silos. Reduce complexity. Streamline processes. Leverage familiar tools!

Our Values. Your Goals.

6 Strong benefits

Build on a platform

Using Microsoft 365 for ITSM means a reduction in data silos. You use the capacity which you already have in your Microsoft subscription, and you can easily integrate data and adopt 3’rd parts app.

Process and workflow

The out-of-the-box features in ITSM360 can be combined/configured to meet your specific demands by using free standard tools from Microsoft such as MS-Flow or Designer. But alto 3’rd part tools like Nintex can be used.

Governance and security

Running ITSM on Microsoft 365 means simplified governance and security.

Data is being stored at a highly complient Microsoft cloud. You have the full control of your data flow, and your existing security/governance O365 measures can be applied to ITSM360

User friendliness

ITSM360 is like a Microsoft app. We use Microsoft UI Fabrics which generates this well-known interface, and this means quick adoption.

Interested in UI Fabrics – read more

Ecosystem

With ITSM60 you are not alone. ITSM360 is brick in the large Microsoft eco-system, where partners and Microsoft itself contributes with knowledge, capacity and clever new apps/features. This is perhaps the strongest IT eco-system for the time being, and this will also drive value in ITSM context.

Omni-channel experience

ITSM360 can engage other service touch point than IT. Examples of business process support to HR, Facility, Engineering and GDPR compliance is some of the other business areas which can be powered by ITSM360.

ITSM360 = 2X alignment

100% Microsoft and ITIL in the same solution!

Incident Managment

Problem Management

Change Management

Release Management

Knowledge Managment

Self-Service Portal

Service Request

Asset and Configurations

ITSM360 FEATURES

Does your organization have a clear Microsoft strategy?

Look no further than us. We are a single source supplier of ITIL aligned ITSM software and having the most mature SharePoint app for ITSM orchestration.

No matter your size, industry or maturity the ITSM360 software helps you with:

Driving costs down
Doing more with your Microsoft Office 365 platform
Standardizing and optimizing services
Customer satisfifaction

When ITSM and budgets collide

Chose ITSM360

NOW – you are able to get affordable ITSM. Your current Microsoft subscription + the ITSM360 license cost makes ITSM360 to the most cost-efficient ITSM solution for enterprises.

Read more about our service plans here.ITSM360 PLANS

TALK WITH US

We are ready to talk ITSM with you, and how SharePoint and ITSM360 can make a difference in your organization

CONNECT WITH SALES

SharePoint as a process tool IT

Consolidation and standardization of the business environment have created significant value for many enterprises, and these strategies can be used for the IT-tools environment (IT for IT) as well.

The footprint from a fragmented IT for IT infrastructure, operations management tools, and several service touch points gives a lot of low-level tactical maintenance and administration – plus high cost.

IT-departments needs to apply consolidation and standardization to IT for IT, and eliminate waste, reduce cost and accelerate IT-Services. Now.

ITSM360 is all about this. ITSM360 is being built on top of SharePoint. This is the most recognized platform for knowledge sharing, process support, and binding people together. But, SharePoint is quite basic without apps, and ITSM360 is exactly the app with bridges classic value proven ITSM with SharePoint.

Great news from the ecosystem

Watch the SharePoint Virtual Summit Keynote 2019