To begin with, you can follow the ITSM-mainstream. Then, you will end up with some prominent vendors like SNOW, BMC, etc.
Indeed, this works for many organizations. However, it also brings high expenses in terms of both implementations and day-to-day expenses. And yet, you will still not have the same flexibility as delivered by the Microsoft cloud.
Let’s explore the alternative together. We offer a fundamental ITSM tool paradigm change.
Proof of this is ITSM360.