To begin with, you can follow the ITSM-mainstream. Then, you will end up with some prominent vendors like SNOW, BMC, etc.
Indeed, this works for many organizations. However, it also brings high expenses in terms of both implementations and day-to-day expenses. And yet, you will still not have the same flexibility as delivered by the Microsoft cloud.
Let’s explore the alternative together. We offer a fundamental ITSM tool paradigm change.
Proof of this is ITSM360.
In short, then we are a unique mix of experienced ITSM professionals and Microsoft professionals.
Rather than “just” develop yet another ITSM tool into an existing jungle of software tools, then our bold plan is to combine and customize standard Microsoft components into a modern ITSM tool.
As a result, we have a professional and inspiring daily business life. Put differently; we are playing and exploring the new technology from Microsoft in the ITSM context.
Consequently, bringing the Microsoft Ecosystem into ITSM is our trademark. With ITSM360, we have a leading solution portfolio for multiple use-cases.
Despite our industry, then our role model is a 50-year-old company from Denmark – Lego. As a matter of fact, Lego has been able to produce plastic bricks that fit together (old and new).
With this in mind, think about how creative youngsters put together innovative models and have fun with this.
We have the same fun with using building blocks from Microsoft. We use these technical building blocks in order to create actual business results for our customers.
In the light of digital transformation, we are proud of our results within the IT department, where our tooling base makes a difference.
Moreover, we have an ambitious plan for the following years. The comprehensive cloud program from Microsoft makes it easy for us.
Indeed, the expansion in Microsoft 365 – SharePoint and Teams are a crucial point for us. Another key point is Azure services for AI and other innovations from Azure.
With this in mind, we will be busy.
As for ITSM360, then it has grown into a mature and robust ITSM solution based on SharePoint and Microsoft 365. The ITSM360 app is now three years old, and powers Microsoft strategy-aligned companies around the world.
We take great care to follow what Microsoft is doing every day and determine how this can improve efficiency in an ITSM context.
We realize that Microsoft brings advanced technology to this sector, and it’s our responsibility to leverage those capabilities so that our ITSM360 customers can benefit to the most significant degree.
This passion has evolved into a vibrant community with our clients—we call it a Partnership, which inspires us every day.
As a potential client, we will welcome you into our community.
Tina S. Heinze
CEO, ITSM Company & Cloud·Mission
