Secure and Compliant ITSM
Protected by your Microsoft Cloud
The ITSM360 solution is the most secure in the industry because we operate entirely within your protected Microsoft environment.
ITSM360 – Probably the most secure ITSM solution available
Unlike other ITSM competitors, few invest in security like Microsoft.
Consequently, with a solution integrated into your Microsoft stack, you seamlessly incorporate all your security settings and plans into ITSM360 — making it the most secure ITSM solution available.
Gartner Group
A Leader in two Gartner® Magic Quadrant™ reports.
Forrester
A Leader in nine Forrester Wave™ categories.
MITRE · ATT&CK
A leader in two Engenuity ATT&CK® Evaluations.
IDC
A leader and #1-ranked market share in two IDC reports.
From basic ticketing to business-critical software
Discussing cybersecurity and regulatory compliance in relation to ITSM solutions can often feel tedious.
However, it’s important to recognize that modern ITSM solutions are crucial for businesses, as they store personal, classified, and confidential data and, in some cases, drive ESM processes.
Raised with regulatory compliance demands
Our foundation is built on strict adherence to EU regulations and industry frameworks, including those from the FDA, DORA, and other specific compliance and cybersecurity requirements.
This means that many of our clients operate within the boundaries of laws and standards such as NIS2, GDPR, DORA, and JSOX, ensuring their operations are secure and compliant.
Integrations - manage your APIs
Modern ITSM solutions go beyond request automation—they integrate seamlessly with other systems for enhanced efficiency. Consider endpoint management. Here, asset data synchronizes with ITSM, potentially streamlining processes through automation.
With ITSM360 and Microsoft 365 apps, manage all your APIs directly through Microsoft Entra (Azure) AD. This setup provides clear data exchange transparency and simplifies management, empowering IT executives to optimize workflows efficiently.
Where is your ITSM data?
A common issue with ITSM cloud providers is data storage location.
Even major ITSM vendors lack Microsoft’s expansive network of data centers.
This means individuals outside the EU may process your data, and its exact location might be unclear.
With ITSM360, your data is located in your Microsoft tenant and governed by your data processing agreement between you and Microsoft.
Secure and Compliant ITSM and GRC Software
If you want to streamline and implement secure ITSM and GRC software, our services and solutions are here to support you.
Be in Control
Our approach is simple: we don’t execute or store your ITSM data. Instead, we ensure that it runs seamlessly within your Microsoft tenant.
That’s the power of ITSM360 – where many competitors fails.
Integrated into your MS security
Microsoft 365 is a very secure platform for businesses in all industries, and as a developer, we rely on security offerings from Microsoft. The Microsoft 365 integrated security is built on four pillars:
- Identify and access management
- Threat protection
- Information protection
- Security management
Authenticated by Entra
Microsoft Entra, powered by Microsoft Azure AD, provides secure authentication for accessing ITSM360. This includes user and application authentication, ensuring a seamless and secure experience for all.
