Microsoft ITSM

Use Microsoft 365 as your ITSM platform

ITSM360 runs IT and enterprise service management inside your own Microsoft 365 tenant. Service desk, CMDB and workflows live next to Teams, SharePoint and Outlook, so there is no second platform to host, secure or connect.

Runs inside your own Microsoft 365 tenant
Teams, Outlook and SharePoint as the interface
Entra ID, Conditional Access and Purview apply as set
Works with Power Automate, Power BI and Copilot
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ITSM360 technical architecture: the apps, Entra ID, the app catalogue, SharePoint Online, Microsoft AI services and the Microsoft 365 platform
The ITSM360 architecture inside your tenant

Why Microsoft 365 makes the better ITSM

Most organisations already run Microsoft 365 for productivity, identity, and collaboration. ITSM360 extends that investment instead of running alongside it.

  • shieldcheckCopilot works on your real data

    Tickets, assets and CIs live in your tenant, so Copilot reaches the records themselves under the user's own permissions. No synced copy.

  • usersAdoption is no longer the fight

    Employees raise tickets in Teams or Outlook. Agents work in a Fluent UI they already recognise.

  • zapRunning in hours

    Technical deployment takes one to two hours. Forms, SLAs and teams are then set up in short sprints.

  • workflowNo vendor lock-in

    Service data sits in SharePoint lists in your tenant. Every record stays yours, with no proprietary database.

  • trendingupLower total cost

    Up to 10 times lower over three years. Licences, identity, storage and workflows come from the Microsoft 365 you already pay for.

  • link2Integration as the default

    One Microsoft Graph call reaches Teams, Outlook, OneNote, To Do and Intune. Adding a Microsoft service takes hours.

Three generations of service management

Where your data, identity and AI live decides how much there is to connect.

  1. 1

    On-premise

    Installed and maintained by the organisation itself.

    Data, identity and AI: On your own servers

  2. 2

    Cloud platform

    A vendor platform next to Microsoft 365, linked through connectors and modules.

    Data, identity and AI: On the vendor's platform

  3. 3

    Tenant-native

    Applications inside your own Microsoft 365, using the services you already own.

    Data, identity and AI: In your own tenant

The Microsoft stack, used end-to-end

Every ITSM360 feature maps to a Microsoft service. Your ops team already knows how to run, secure, and extend them.

TeamsTeamsSharePointSharePointOutlookOutlookPower AutomatePower AutomateCopilotCopilotlayersArchitectureSecuritySecurityITIL AlignedITIL Aligned

See Microsoft 365 as your ITSM platform

Book a demo and we'll walk you through ITSM360 running natively inside a Microsoft 365 tenant, with your data, your identity, and your tooling.

Request a demo