Use Microsoft 365 as your ITSM platform
IT Service Management doesn't need to be a separate platform you maintain on the side. ITSM360 makes Microsoft 365 , the environment your people already use daily, the home of your service desk, CMDB, and ITIL-aligned processes.
Microsoft 365 as your ITSM
One tenant, one platform, one truth
Why Microsoft 365 makes the better ITSM
Most organisations already run Microsoft 365 for productivity, identity, and collaboration. ITSM360 extends that investment instead of running alongside it.
Your data stays where it belongs
No external SaaS means no data leaving your tenant, no cross-border processing, and no vendor infrastructure in your audit scope. Compliance teams stop worrying.
Adoption is no longer the fight
End users submit tickets where they already live, in Teams or Outlook. Agents work in a Fluent UI they already recognise. Training shrinks to minutes instead of days.
Fast to deploy, fast to change
Operational in hours, not weeks. Every change you want, a new field, an approval flow, an integration, uses the same Microsoft tooling your team already uses elsewhere.
No vendor lock-in
Your ITSM data is in SharePoint lists inside your tenant. If you ever leave, you still have every record. No proprietary database, no export format surprises.
Lower TCO
3 to 10× lower total cost of ownership than legacy ITSM. You already pay for Microsoft 365; ITSM360 leverages licences, identity, storage, and workflows you already have.
One integrated data fabric
Tickets, CIs, policies, HR data, and Copilot agents can all reason over each other because they sit in the same Microsoft Graph. Integration becomes the default, not a project.
The Microsoft stack, used end-to-end
Every ITSM360 feature maps to a Microsoft service. Your ops team already knows how to run, secure, and extend them.
See Microsoft 365 as your ITSM platform
Book a demo and we'll walk you through ITSM360 running natively inside a Microsoft 365 tenant, with your data, your identity, and your tooling.
Request a demo