Microsoft ITSM
At its core, our Microsoft 365-based ITSM is about delivering ITSM process support using standard Microsoft 365 components.
By utilizing your existing Microsoft tools, we provide cost savings and offer flexibility as we connect seamlessly to standard Microsoft services like Power Automate.
ITSM360 is the key to getting a resilient Microsoft ITSM solution
ITSM360
A true Microsoft-centric ITSM solution that lets you work with standard Microsoft cloud technology for your ITSM processes.
Ready-made 365 ITSM Apps
Load the 365 ITSM apps into your app catalog, hook them to the data source, and start working with ITSM processes inside Microsoft Teams or SharePoint.
Ecosystem-enabled and open
ITSM360 is engineered for the Microsoft ecosystem, making it possible for Microsoft Partners (or ITSM/GRC specialists) to extend with value-adding.
ITSM like Lego
Leverage your building blocks in the Microsoft 365 universe
The right Microsoft-centric ITSM experience is when you use standard Microsoft ecosystem building blocks—preferably the ones in your subscription already!
With ITSM360, you have an ITSM tool designed to blend so naturally with Microsoft applications that users might not even notice they are using a partner-developed product – and not a Microsoft-based ITSM tool.
What can Microsoft ITSM based on ITSM360 do for you?
1.
Money Matters
Opting for a Microsoft-centric ITSM solution can be more cost-effective than investing in a siloed solution from a prominent vendor, thanks to the economics of scale.
2.
Cybersecurity & Compliance
The Microsoft platform, on which ITSM360 is built, is a fortress against cyber attacks. Few — if any —interdepend ITSM vendors have the muscle to invest in security and compliance like Microsoft.
3.
Digtial Transformation
Innovations and AI from Microsoft are a part of Microsoft’s bold agenda. If you use it correctly, you will have a powerhouse of options for ITSM transformation at your fingertips – where many non-MS ITSM tools will be left behind.
Instead of wasting money on siloed ITSM, start thinking about ITSM consolidation and platform. The choice is yours!
Microsoft 365-based ITSM is the vision of connecting (or interlocking) the ecosystem (platform) into a cohesive Microsoft ITSM experience.
Our vision for a Microsoft 365-powered ITMS solution draws from various inspirations. Yet, two significant enterprises have distinctly shaped the vision of ITSM360.
First is VMware, which started a consolidation wave in 1998 with its virtualization platform.
Next is Lego, which provides a simple plastic brick. Its unique concept is to interlock the bricks together regardless of whether they are 25 or 1 year old.
Today, nobody questions the value of a virtualization platform — and the same is true for Microsoft 365, which is a platform for collaboration and business processes as separate or unified building blocks.
Let us ask you a simple question
When securing you on the following parameters, will the independent ITSM vendor or Microsoft bring the most to the table?
Security and Compliance
Data is safeguarded, and regulatory compliance applied
AI and Innovation
Everyone can do innovation and AI – no significant investment is required
Economics of scale
Platform-based computing is excellent to have, but not something that matters
What we are trying to express is that standing on the shoulders of Microsoft benefits you.
Microsoft-based ITSM is all about harnessing value from what Microsoft is doing and what you are paying for.
Automate a request from self-service in Microsoft Teams
The ITSM360 data model is designed to hook into the options in Power Automate, and this small example shows how easily you can automate simple tasks with the ITSM360 solution in your Microsoft stack.
