Microsoft 365 ITSM Apps

The ITSM360 strategy relies on versatile Microsoft 365 apps designed for powering ITSM and GRC processes.
ITSM360 Ticket App G3V2 in Microsoft Teams

What is a Microsoft 365 app?

 

Check out the stunning example above!

A Microsoft 365 app is designed to be uploaded into your Microsoft app catalog and managed through your Entra AD.

Developed with Microsoft’s SPFx codebase, the app’s UX is crafted using Microsoft Fluent UI.

A Microsoft 365 SPFx app can be executed within several Microsoft Teams Channels, inside Outlook, or from SharePoint pages.

ITSM360 APPS

Our ITSM App Portfolio

Ticket App

Our flagship app is designed to revolutionize how service departments manage tickets and facilitate collaboration inside Microsoft 365.

IT Self-service

Enhance your productivity with our self-service app inside Microsoft Teams or a SharePoint portal. This ready-made app connects with your ITSM master data and the ticketing app.

Work Order App

The work-order app functions within the service desk environment. It empowers service desk agents to effortlessly generate work orders and seamlessly connect them to the ticketing process.
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CMS App

The Content Management Solution App in ITSM360 handles all content from CI, Assets, Stakeholders, Documents, and more – using our app mode technology.

CP App

Changes and Problems are handled within the Change/Problem App, which is fully interconnected to other apps in the ITSM360 portfolio.

Project App

IT is an everlasting project, with changes and new services rolling in. The Project App in ITSM360 combines project work with CI, changes, and tickets.

GRC App

GRC360

Elevate your GRC management with GRC360. With a single, unified data set and dual applications, GRC360 combines an ITSM and GRC tool working on the same data source.
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Versatile and flexible ITSM app technology

Discover the power of ITSM360 apps, your go-to solution for IT Service Management (ITSM) and Governance, Risk, and Compliance (GRC) apps.

Seamlessly connecting with SharePoint as a data source, these apps offer unparalleled connectivity with Power Automate.

This allows for smoother workflows and enhanced efficiency across your organization.

Multi-deployment

ITSM360 apps feature a multi-deployment process, where the same app can be deployed multiple times with a specific configuration set for each deployment.

Adaptive Mode and Settings

With ITSM360 apps, a comprehensive settings module built into the app makes it easy for users to configure it for various use cases, including ESM capabilities.

Data source = SharePoint

ITSM360 uses SharePoint as the underlying data source. Apps and data sources are optimized for working with large data sets (+ millions of records) while still harnessing out-of-the-box SharePoint capabilities.

Localization

The ITSM360 app model allows you to localize your language or use your terminology in the apps. Localization and app settings can be scripted for easy recovery and fast-track deployment.

Responsive

Apps are fully compatible with dark mode in Teams and responsive to work in Microsoft Teams in mobile versions.

Secured by Entra AD

ITSM360 apps are secured. Entra AD manages the app catalog, and SharePoint permissions manage what data users see in the apps.

An ITSM360 multimode app is designed to encompass several ITIL/GRC practices. It offers flexibility, as it can operate with all modes enabled simultaneously or function in a single mode, depending on the specific use cases. This versatility ensures that the app can adapt to various requirements seamlessly.
ITSM360 selfservice in Teams GIF