MICROSOFT ITSM SOLUTION
Drive your ITSM journey with Microsoft 365 and ITSM360
Our ready-made ITSM/GRC software is what you are looking for.
A professional ITSM solution based on Microsoft 365, which can replace well-known brands – and give you economies of scale.
We move our customers away from costly, siloed ITSM solutions into a familiar Microsoft 365 environment
Arvato Bertelsmann replaced BMC Remedy with ITSM360
ITSM360
ITIL processes,wrapped into a Microsoft ITSM experience
ITSM360 is the industry’s most Microsoft 365-centric ITSM tool, aligning perfectly with your existing Microsoft 365 capacity and competencies.
We assume you already use Microsoft 365 for a reason. Why not apply your success with this platform for your next ITSM solution?
Our concept:
- RCustomizable ITSM apps for Microsoft Teams and SharePoint
- RSharePoint as the data source
- RA resilient data design built for millions of records
- RExecuted from your Microsoft tenant
- RProcess and reporting capabilities from Power Automate and Power BI
Platform vs. siloed ITSM tooling
Large ITSM solution providers blind you with features and impressive results, but they forget to talk about technical debt in their wake.
With ITSM360, you have a new option in front of you.
Instead of expensive siloed ITSM solutions, you can harness everything you like from the Microsoft stack to power your ITSM processes.
- REconomics of scale
- RSafeguarded data by Microsoft in your tenant
- RBest regulatory compliance
- RConnect to Microsoft Apps instead of integration
- RITSM360 apps governed by Entra AD (Azure AD)
- RWorldwide Partner Network
- RWell-known and trusted platform
Fits your tenant
Do you have a Microsoft first strategy?
ITSM360 is your go-to solution for businesses with a Microsoft strategy, regardless of industry.
Our system comes ready to handle the specific needs of small to mid-sized ITSM processes right out of the box, ensuring your unique requirements are met with ease.
ITSM360 seamlessly connects with Power Automate and other Microsoft tools for enterprises with high demands or advanced CMMI maturity, allowing you to effortlessly configure the solution to suit your business’s evolving needs.
Curious about the value we bring to your business?
We combine the strength of Microsoft’s leading cloud with top-tier ITSM to deliver exceptional results for your business
1
Get it done with Microsoft
Maintaining applications used to be a hassle, but that’s a thing of the past with ITSM360.
Say goodbye to the need for specialized ITSM consultants. Now, anyone with Microsoft skills can quickly manage application maintenance.
2
Protected and compliant
Can large ITSM cloud providers really ensure your data’s safety and offer world-class IT compliance?
Here’s the advantage with ITSM360: Your data stays protected within your Microsoft tenant, governed by your Data Processing Agreement with Microsoft.
3
Adoption by default
Winning over your IT staff and users with a new ITSM platform requires effort.
Why not simplify the process? Use an existing platform and integrate apps into Teams, where users are already engaged. This approach boosts adoption rates.
