Business case builder

What does ITSM really cost?

The licence is only part of the story. A standalone ITSM platform adds implementation, integrations and automation as expensive extras. ITSM360 includes them, because it runs inside the Microsoft 365 you already pay for. Here is the three-year difference for your team.

Estimate

Your service desk

People handling tickets in the service desk (5 to 1,000)

How far do you take it?

Each level includes everything below it.

Total cost of ownership

Over 3 years

Agents
25
Level
Integration + Automation
ITSM360€73,915
Mid-market ITSM platform€289,094

You save with ITSM360

€215,179

74% lower over 3 years · about 3.9x less

Includes what sits around the licence: implementation, maintenance, training, integrations and AI use cases.

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Download the full report

The full report is written to be forwarded: a one-page summary for your CFO, the reason behind every cost line, and a checklist that works with any vendor. It opens straight away and you can save it as a PDF.

Indicative three-year totals based on typical implementation, maintenance, training and automation costs. Your figures depend on scope and existing Microsoft 365 licensing.