Implement ITSM360 with the Microsoft skills you already have
ITSM360 is built on core Microsoft 365 technology. That means your own Microsoft team can implement it using standard methods they already know. No special infrastructure, no vendor lock-in, no six-month project plans. We provide blueprints, training, and co-implementation support to get you there fast.
Key capabilities
1. AssessWe start by understanding your current IT processes, team structure, and goals. What are your pain points? What does success look like? This phase takes a few hours and gives us the blueprint for your configuration.
2. ConfigureUsing the assessment results, we configure ITSM360 to match your processes. Categories, SLAs, workflows, permissions, and Self-Service branding. Your team can do this themselves with our blueprints, or we do it together in a co-implementation session.
3. PilotRoll out to a small group first. Let a pilot team work with the system for a week or two, gather feedback, and make adjustments. This catches issues early and builds confidence before the full rollout.
4. RolloutDeploy to the full organization. Since ITSM360 runs inside Microsoft Teams, most users already have the app on their desktop. Adoption is fast because people are already working in Teams every day.
5. OptimizeAfter go-live, we help you fine-tune. Review ticket data, adjust workflows, add automation rules, and expand to new departments. The system grows with your needs.
Fast Time to ValueThe technical installation takes one to two hours. There is no lengthy migration project, no custom infrastructure, and no waiting for vendor consultants. If your team knows Microsoft 365, they can implement ITSM360.
Ready to get started?
Book a demo and we will walk you through the implementation process.
Request a demo