Microsoft ITSM

Microsoft 365-based ITSM is the vision of connecting (or interlocking) the ecosystem (platform) into a cohesive Microsoft ITSM experience.

Our vision for a Microsoft 365-powered ITMS solution draws from various inspirations. Yet, two significant enterprises have distinctly shaped the vision of ITSM360.

First is VMware, which started a consolidation wave in 1998 with its virtualization platform.

Next is Lego, which provides a simple plastic brick. Its unique concept is to interlock the bricks together regardless of whether they are 25 or 1 year old.

Today, nobody questions the value of a virtualization platform — and the same is true for Microsoft 365, which is a platform for collaboration and business processes as separate or unified building blocks.

ITSM360 is the enabler you need for a resilient Microsoft ITSM solution

An ITSM data model for M365

A well-engineered Microsoft 365 ITSM data model that allows you to interconnect to Microsoft building blocks without losing scalability and big data support.

SharePoint as data soruce (not UX) ->

ITSM apps for everyone

Load the 365 ITSM apps into your app catalog, hook them to the data source, and start working with ITSM processes inside Microsoft Teams or SharePoint.

Learn more about the ITSM360 Apps ->

Ecosystem-enabled and open

ITSM360 is engineered for the Microsoft ecosystem, making it possible for Microsoft Partners (or ITSM/GRC specialists) to extend with value-adding.

More about the Microsoft ecosystem ->

ITSM like Lego

Leverage your building blocks in the Microsoft 365 universe

The right Microsoft-centric ITSM experience is when you use standard Microsoft ecosystem building blocks—preferably the ones in your subscription already!

We harness the entire Microsoft 365 ecosystem for ITSM

With ITSM360, you have an ITSM tool designed to blend so naturally with Microsoft applications that users might not even notice they are using a partner-developed product – and not a Microsoft-based ITSM tool.

What can Microsoft ITSM based on ITSM360 do for you?

1.

Money Matters

Opting for a Microsoft-centric ITSM solution can be more cost-effective than investing in a siloed solution from a prominent vendor, thanks to the economics of scale.

2.

Cybersecurity & Compliance

The Microsoft platform, on which ITSM360 is built, is a fortress against cyber attacks. Few — if any —interdepend ITSM vendors have the muscle to invest in security and compliance like Microsoft.

3.

Digtial Transformation

Innovations and AI from Microsoft are a part of Microsoft’s bold agenda. If you use it correctly, you will have a powerhouse of options for ITSM transformation at your fingertips – where many non-MS ITSM tools will be left behind.

Automate a request from self-service in Microsoft Teams

The ITSM360 data model is designed to hook into the options in Power Automate, and this small example shows how easily you can automate simple tasks with the ITSM360 solution in your Microsoft stack.

More about Power Automate ->

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Automate IT ticket workflows

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Automate ITAM workflows

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Automate CI and CMDB workflows

N

Automate Approvals

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Automate Notifications and alarms

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Automate Scheduled Task

An ITSM360 multimode app is designed to encompass several ITIL/GRC practices. It offers flexibility, as it can operate with all modes enabled simultaneously or function in a single mode, depending on the specific use cases. This versatility ensures that the app can adapt to various requirements seamlessly.
ITSM360 selfservice in Teams GIF