Ticket handling in Microsoft 365

 

Enhance your ticket handling directly within your existing Microsoft 365 environment. The ITSM360 ticket app seamlessly plugs into your platform, transforming it into a powerful, efficient, and scalable ticketing system.

 

Leverage the security and familiarity of Microsoft to streamline your support processes, reduce costs, and improve overall operational efficiency without the need for complex, standalone solutions.

;

Seeing is believing!

Our ticket app is the flagship of our ITSM app portfolio and powers many different ticket processes, both inside and outside IT.

Best is a demo, but you can also see some of the ticket app features in the video.

Request demo
N

SPFx app

Our apps are developed using the SPFx framework, published to your app catalog, and managed by Entra AD.

N

Microsoft Fluent UI

The apps in the ITSM360 portfolio are all based on Fluent UI from Microsoft, the same framework that shapes Office.

N

No Code set-up

The app is highly flexible, with built-in settings that let you customize it to fit your business needs.

N

SharePoint data

SharePoint is the data source for all apps, embedded in the app, and used with our Sequel concept.

Ticket Management without leaving Microsoft 365

ITSM360 Servview 2025

By building your ticketing system within Teams and SharePoint, you consolidate your tools, reduce costs associated with specialized third-party software, and empower your team to work within a platform they already use daily.

This strategic approach enhances efficiency and simplifies processes, allowing anyone with Microsoft skills to manage and maintain the system.

Discover how integrating your ticketing system with your existing Microsoft infrastructure can unlock a more innovative and effective ITSM solution for your organization.

ITSM360 Ticket App Features

  • NSupport for multiple process types
  • NSLA, TTR/TTF, and/or deadline metrics
  • NFlexible status codes with ticket priority linked to SLA
  • NEmail enabled, write/receive emails from ticket + notification templates
  • NMicrosoft Teams Chat from ticket and Teams Group features
  • NOverview of previous tickets from the caller/requester
  • NCreate and work with sub-tasks related to the ticket
  • NLink the main service, assets, CI, problems, and changes to the ticket
  • NFiles related to the ticket are stored in a SharePoint folder
  • ”Runbook
  • NParent/child relationship between tickets
  • NAssign tickets to individuals or to a resolver group
  • NAgent/analyst profile with own settings and templates
  • NAgent/analyst profile with own settings and templates
  • NAn embedded Copilot agent
  • NKnowledge relevant to service inside the ticket, and analyst knowledge
  • NVisible Process documentation (SOP, policy, etc.) relevant to the ticket process
  • NApp supports custom logic/data field
  • NMulti-user enabled, real-time overview of analysts working with the ticket

Harvest value from your Microsoft ecosystem

ITSM360 Ticket App - ITSM for Microsoft Teams
CIO talks ITSM360

Omni-Channel

Emails, our ITSM360 Self-service app, escalated tickets from Copilot AI Agents, or even use your own automations built in Power Automate for automatic ticket submission.

Microsoft ITSM Team working with ITSM360

ESM

Your Enterprise Service Management needs are also addressed with ITSM360. The examples are many, such as MRO tickets, Facility, Finance, HR, and other ticket case types.

Microsoft Centric ITSM

Automate

With ITSM360, you are not lost in a hopeless, complicated automation. The ticket system connects to Power Automate, with tons of documentation online, ready to go for every Microsoft lover.