The tight relationship between the ITSM360 app and Microsoft 365 gives you power and security.
Probably the most secure and compliant ITSM solution.
Probably not the first thing you think of when looking for a new ITSM tool. However, more and more use-cases driven by the ITSM solution are related to human beings.
Even simple HR-related workflows like onboarding employees mean that your ITSM tool could be in scope for regulatory compliance (in the EU, the GDPR-regulation).
Data privacy regulations
To emphasize, you don’t want a non-compliant situation caused by the ITSM solution. Therefore we are offering you the most secure and compliant ITSM solution in the entire ITSM industry.
To explain, ITSM360 on top of your Microsoft cloud enables you to stay compliant with the following regulations:
DoE 10 CFR Part 810
EAR (US Export Adm. Reg.)
Section 508 VPATS
ABS OSPAR (Singapore)
BIR 2012 (Netherlands)
Canadian Privacy Laws
Cyber Essentials Plus (UK)
CS Mark Gold (Japan)
EN 301 549 (EU)
ENISA IAF (EU)
EU Model Clauses
GB 18030 (China)
IDW PS 951 (Germany)
IT-Grundschutz workbook (Germany)
My Number (Japan)
NZ CC Framework (New Zealand)
Personal Data Localization (Russia)
Your ITSM solution must not become the weakest link
Leverage the security provided by Microsoft – in essence, what we do with ITSM360
Is my ITSM solution a potential gateway for intruders?
First of all, your Azure AD controls the security inside ITSM360.
Secondly, the threat investigation and response program from Microsoft 365 is applied to ITSM360.
To sum up, you have complete control and visibility. No other ITSM solution empowers you to stay on top of the security as we do with ITSM360.
Threat investigation and response – read more
Microsoft Purview – read more
Do automation, run-book, and chatbots introduce new threads?
Be aware of the risk related to 3’rd part automation capabilities. Even prominent ITSM vendors use 3’part components that are non-compliant.
With ITSM360, you use Microsoft Power Automate as a platform for automation. A proven and secure platform that your AD can administrate through tokens and service accounts.
Introduction to Microsoft Power Platform security and governance – read more
Any risk related to real-time collaboration with stakeholders outside IT?
We must recognize that ITSM processes span outside IT – both inside the company and external stakeholders.
The security model is essential when you collaborate in real-time. ITSM360 uses Teams groups/channels and SharePoint permissions.
World-class authentication and control are in place, and you can start real-time collaboration without concerns.
Microsoft information about SharePoint permissions – read more
Easy administration, easy onboarding, easy audit
Yes, it sounds too good to be true. But this is what you get. You are already maintaining your security and governance within the Microsoft cloud.
ITSM360 is just like a Lego brick. It fits directly into your configuration and adapts to your settings and controls.