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Get the Highest Level of Security and Compliance with ITSM360


Is your ITSM solution a weak point in your security and compliance program?

In the fast-paced world of ITSM, security and compliance have become non-negotiable requirements for every organization.

As the person in charge, you understand the importance of safeguarding your data, ensuring regulatory compliance, and always having access to your data.

This is where ITSM360 comes in. By leveraging the security and compliance features of the Microsoft data center and DPA, ITSM360 ensures that your ITSM data is secure, protected, and always available.

With cutting-edge technology and state-of-the-art programs and plans, Microsoft invests in the latest cloud security to provide the best possible protection for your data.

With ITSM360, you won’t find any other ITSM cloud provider that can match the level of security provided by Microsoft, ensuring the integrity and confidentiality of your ITSM data at all times.

ITSM360 Microsoft Security Response Center 3

When you run your ITSM practices in ITSM360, your data remains in your Microsoft 365 tenant.

Therefore, the solution fits your Microsoft compliance and security settings/subscriptions.

ITSM360 Regulatory Compliance GDPR

May we challenge you on your ITSM compliance?

As businesses continue to operate within a world heavily influenced by European origin and EU regulations, the importance of security and compliance frameworks cannot be overstated.

The introduction of GDPR and NIS2 has only served to reinforce this fact.

However, there is still a trend among ITSM professionals and CIOs to measure compliance based on the number of ITIL processes supported in the ITSM tool.

While this remains an essential aspect of compliance, it is equally important to recognize the growing trend of using ITSM platforms for Enterprise Service Management (ESM) processes + processes that handles personal data, such as onboarding/offboarding, makes your ITSM solution in scope for GDPR.

Let us discuss these topics in a meeting and perhaps how ITSM360 can secure your compliance and security.

Key facts




Governed by your policies

ITSM360 ties into your Microsoft cloud stack and adapts to your security/compliance plans and settings.

This eases your administrative burdens, reduces risk, and makes it transparent for your team.

Data located in your Microsoft tenant

Our philosophy is straightforward. We don’t want to execute or store your ITSM data. Instead, it must run inside your Microsoft tenant, which is what we do with ITSM360.

Microsoft Datacenter Map

Microsoft Datacenter Map


Identity and Access Management

Microsoft 365 allows you to manage user identities and control access to your applications and data using features such as Multi-Factor Authentication (MFA), Conditional Access, and Identity Protection.

ITSM360 apps

Given that ITSM360 is a Microsoft Office-based ITSM solution, you need to upload a few SharePoint and Teams app files into your app catalog.

App authentication follows best practices and uses the Microsoft identity platform. In short, app permission is required inside your AD, standardized and well documented.

See more -> Microsoft quick start

Microsoft 365 Security

Microsoft 365 is a very secure platform for businesses in all industries, and as a developer, we rely on security offerings from Microsoft. The Microsoft 365 integrated security is built on four pillars:

  1. Identify and access management
  2. Threat protection
  3. Information protection
  4. Security management

According to independent analysts like Gartner Group and Forrester, Microsoft is a leading security company. Microsoft Security is a Leader in four Gartner® Magic Quadrant™ reports


Threat protection:

Microsoft 365 includes various threat protection features such as Exchange Online Protection, Office 365 Advanced Threat Protection, and Windows Defender Advanced Threat Protection, which help detect and respond to security threats.