Carolina Biological SUPPLY
When Carolina Biological Supply (CBS) started their search for service desk software, they were not ITIL methodology aligned.
A survey conducted for IT Service Management (ITSM) solutions in the North American market identified ITSM360 as the strongest solution based on price, ITIL alignment, and integration with the Microsoft ecosystem.
One of the major selling points for Carolina Biological Supply (CBS) was ITSM360’s integration with a native project management module (i.e., SharePoint), which was preferred over Microsoft Project due to less complexity and a higher level of user friendliness. By leveraging capabilities provided by SharePoint Online and Active Directory, ITSM360 integrated easier across the enterprise.
CBS has deployed three inter-connected service desks to optimize and automate operations of its IT, Purchasing (Supply Chain Management), and Maintenance (Engineering) departments.
As a result of the deployment of ITSM360, the service management activities for all departments have drastically changed. The introduction of ITSM360 has enabled CBS to embrace digital transformation, with the first tangible step being the move to a paperless operational workspace.