ITSM Automatation
ITSM360 · Power Automate Custom Connectors
One of the benefits of ITSM360 is the option to use the solution in combination with Microsoft Power Automate.
Our SharePoint-based data source works with all standard Microsoft Power Automate connectors, but now we are propelling the use of Power Automate into even higher space.
Our new ITSM360 Power Automate Custom Connectors make automation in Power Automate easier and fuel the connection between CoPoilot AI and ITSM360-based data.
Why and benefits of Custom Connectors
Introduction by Senior Partner Thomas Bo Nielsen
In fact, you can do the same CRUD operations in ITSM360 with standard Power Automate connectors from Microsoft, as you can do with our newest Custom Connector.
However, using the Custom Connectors makes the flows simpler, lighter, and more resilient.
Another important aspect is the data model. If you use standard connectors, you need an in-depth knowledge of the ITSM360 data structure.
By using the Custom Connectors, everybody can build ITSM workflows and ITSM automation based on ITSM360 data inside Microsoft Power Automate.
Overview
Custom Connectors
Introducing our Custom Connector series – exclusively available to all ITSM360-G3 customers!
Ticket Operations
The following operations are supported:
- Create ITSM360 Ticket
- Modify ITSM360 Ticket
- Get ITSM360 Status
- Get My Tickets End User
- Get My Tickets Agent Responsible
Asset Operations
The following operations are supported:
- Create ITSM360 Asset
- Modify ITSM360 Asset
- Get ITSM360 Asset Status
- Get My Assets
Road-map
Expected release in April 2025:
- CI Operations
- Change/Problems Operations
