We are unlocking Microsoft 365’s full potential in an ITSM context with ITSM360
Is your IT service management falling behind?
With ITSM360, you can leverage the productivity of Microsoft 365 and streamline your ITSM processes.
Our 100% ready-made solution harnesses the power of Microsoft 365 to create a resilient platform that is both sophisticated and easy to use.
Imagine how productive your business could be if it ran on Microsoft 365 with maximum efficiency and security.
With the effective implementation of ITSM360, you will experience improved operational performance and greater user satisfaction at a fraction of the cost compared to legacy systems.
Get more done, faster with this all in one ticket app for Microsoft Teams
Microsoft 365 makes everything easy and recognizable for you
Microsoft 365 has long been synonymous with easy, sophisticated technology. At ITSM360, we’re thrilled to connect those same principles to your ITSM practices.
Our resilient ITSM solution is fully based on your current Microsoft 365 tenant, allowing you to leverage the tools you already know and love to increase value and user satisfaction.
Gone are the days of managing multiple platforms and disparate systems. With ITSM360, you can streamline your ITSM processes and focus on what really matters – providing top-notch service to your users.
So why settle for a clunky, outdated ITSM solution when you can upgrade to ITSM360 and experience the embodiment of ease and sophistication?
Professional masterpiece leveraging Microsoft’s UI and Dev Framework
When it comes to IT service management, you want a solution that is reliable, efficient, and user-friendly.
That’s why ITSM360 is the ideal choice. The advanced architecture and data design, which leverages Microsoft’s UI Framework, and the SPFx framework for Teams and SharePoint, give you the resilience and scalability you need.
With ITSM360, you can be confident that you’re getting a top-tier system. It offers all the features and functionality you need to streamline your ITSM operations.
See what Microsoft 365 can do for you now in the ITSM context
Introduction and examples to Microsoft 365 powered ITSM
By Founder and Senior Partner Thomas Bo Nielsen
In the world of ITSM tooling, managing information effectively is crucial. Microsoft 365 offers a comprehensive ecosystem that can help streamline processes and make managing ITSM more manageable.
With user-friendly interfaces and innovative tools, Microsoft 365 makes it easier to store, organize, and access information quickly and efficiently. For example, Microsoft Teams can be integrated with ITSM ticketing systems to centralize communication and streamline workflows.
The Power Platform can automate routine tasks and generate valuable insights into ITSM performance.
Ultimately, by leveraging the power of the Microsoft 365 ecosystem, ITSM professionals can work more productively, efficiently, and effectively.
See our examples
Automate IT service reporting with Power BI
Do you want to avoid sifting through countless spreadsheets and reports to track your organization’s IT Service Management (ITSM) performance?
Look no further than Power BI reports! With access to key performance indicators (KPIs) and ITSM metrics, these reports provide a quick and intuitive way to monitor your services.
Plus, you can customize the reports to your specific needs.
Say goodbye to the headache of managing data and hello to the efficiency and ease of Power BI reports.
Get real-time performance metrics with ITSM360’s Power BI report
Unleash the power of Power Virtual Agent for ITSM
As technologies like Artificial Intelligence and Chatbots become more sophisticated, businesses are discovering their myriad benefits.
Not only do they help boost efficiency, but they can also be powerful tools for bridging language barriers.
For businesses with follow-the-sun support teams, AI and Chatbots offer a reliable way to provide translation services around the clock, ensuring that customers can always communicate effectively with their support representatives no matter where they are in the world.
By harnessing these cutting-edge technologies, businesses can confidently expand their reach and take customer service to the next level.