Imaging the productivity of Microsoft 365 in an ITSM context
We connect the embodiment of ease and sophistication in Microsoft 365 to your ITSM practices.
ITSM360 is a resilient ITSM solution based 100% on your current Microsoft 365 tenant.
Harnessing Microsoft 365 for ITSM processes generates value and user satisfaction.
- ITSM Apps for SharePoint and Teams for solid performance and ITSM use-cases
- Complete IT Self-service from Microsoft Teams
- All data is located in SharePoint lists
- Connects to the Power Platform
- Recognizable for everybody that has worked with Microsoft technology
- Secure and compliant
Be smart, and reuse your familiar and recognized Microsoft platform for ITSM.
Ready-made ITSM solution
fits to your Microsoft tenant
Let us give some practical examples and show you where the excellent Microsoft 365 ecosystem makes ITSM tooling better and more manageable.
Meeting
Book a meeting with;
Senior Partner Thomas Bo Nielsen for a strategic talk about ITSM in Microsoft 365 context, our architecture, or if you want to get in touch with us.
You can also book an online demo or talk about business with Jonathan.
Schedule a meeting with Thomas
Schedule a meeting with Jonathan
ITIL, as Microsoft 365 blocks
See how we harness apps, web parts, and SharePoint extensions in ITSM360 for powerful ITSM tooling and IT ticketing in Microsoft 365.
Discover our apps and SPFx-developed extensions to Microsoft 365
ITSM reporting made by Power BI
KPIs and ITSM metrics are available inside Power BI reports. You can use our standard reports as default or modify them to meet your particular demands.
Power Virtual Agent in ITSM context
Chatbots and AI can give you a boost in your efficiency but also help with translation services in case you run follow-the-sun support.
Work smarter and not harder
Proper IT documentation is king. Not only for Service Desk Agents but also for security, change managers, and other roles.
Use SharePoint document libraries and unique templates connected to services for your IT documentation process.
