ITSM Automation with Microsoft Power Automate
Power up your ticketing by setting up automation ahead of time
Hasslefree low-code ITSM automation with Power Automate
The data model in ITSM360 is optimized for Microsoft Power Platform compatibility. Hence, automation capabilities are excellent in ITSN360 through Power Automate.
ITSM Automation for people
Depending on our customer’s maturity and needs, we see many different types of automation. The common goal for them are:
- Saving valuable time by introducing automation
- Need for higher quality and uniforming of the process execution.
See how we leverage Power Automate for different ITSM automation. In this example, a standard Service Request like “new cell phone number” automates the process of updating the number in AD.
What can I automate?
Examples of typical automation
Service Request
Automation of trivial and routine manual work processes and tasks
Ticket
Ticket reassign, special communication, escalate or similar based on special criteria
CMDB
Use conditions to start the automation, such as an update of responsibility – or CMDB population.
Workflow & Approvals
Approval workflows for the request of access, procurement, or similar cases.