ITSM360 · EASY AND SECURE ITSM SOLUTION

ITIL as baseline

Microsoft 365 as Platform

 

We add innovation and creativity to the ITSM industry by combining Microsoft 365 with ITIL.

But it also means we do not touch the most recognized process framework within ITSM – ITIL.

 

ITSM360 General Management Practices 640x427

General Management Practices

ITSM360 supports the following practices:

  • Architecture Management (partly)
  • Knowledge Management
  • Portfolio Management
  • Supplier Management
  • Continual Improvement
  • Measurement and Reporting
  • Project Management (G3 scheduled to Q4-22)
  • Strategy Management
ITSM360 Service Management Practices 640x427

Service Management Practices

ITSM360 supports the following practices:

  • Incident Management
  • Release Management
  • Service Design
  • Business Analysis
  • IT Asset Management
  • Service Catalogue Management
  • Service Desk
  • Monitoring and Event Management
  • Service Configuration Management
  • Service Level Management
  • Change Enablement
  • Problem Management
  • Service Request Management
ITSM360 Technical Management Practices

Tech. Management Practices

ITSM360 supports the following practices:

  • Deployment Management (partly + Intune/EndPoint Manager)
  • Software Development and Management (Azure DevOps required)