What is ITSM360

Save tons of work hours with ITSM360

ITSM360 is your intelligent and straightforward ITSM solution for Office 365. It is an ITSM solution seamlesly based on SharePoint and Teams.

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ITSM360 is the only platform with everything you need to expand your business

Imagine an ITSM solution that runs in your Microsoft tenant. ITSM360 works for you in your own Microsoft tenant and leverages all your Microsoft spendings, competencies and resources.

Why choose ITSM360

Easy onboarding & adoption

Onboarding into the tool is essential and secured by using proven and recognized Microsoft technology.

  • Microsoft UI Framework (native look and feel)
  • Use Microsoft Teams & Sharepoint as the primary platform


  • Low education and onboarding cost

Easy application management

Use standardized Microsoft methods to set up, configure and change the solution’s logic.

  • Standard Sharepoint list and view management
  • Connects to the Power Platform and workflows


  • Best-in-class ROI (reduce external cost)

Secure & compliant

The Microsoft cloud is well-protected. Investments from Microsoft in security apply directly to ITSM360.

  • It runs inside your Microsoft tenant in your region
  • Compliant to GDPR, HIPAA, FDA, + much more


  • The most secure ITSM cloud platform in the industry

Readiness for tomorrow

Working with AI, bots and collaboration is critical for a fast and efficient response to tomorrow’s demands.

  • Use the entire Microsoft ecosystem and Azure
  • Availability to world-class innovation


  • Fast turn-around time and flexibility

Across the world, organizations trust ITSM360 and help them fight data siloes and become more agile and effective.

Who will benefit?

Because we all have different roles, you will find that ITSM360 is surprisingly beneficial to all your teams

  • Administration
  • HR
  • Finances
  • Marketing
  • Sales and CRM
  • Project management
  • Task management
  • Operations
  • IT

We care about your competitiveness

We are all operating in a rapidly changing landscape. As IT professionals, then our primary objectives must be the ability to adapt to changes quickly.

Yes, we all agree to this, but how?

We believe running most business-critical apps in ecosystems like the Microsoft cloud, AWS, or perhaps Google Cloud Platform will help you respond fast and effectively to the everlasting shifts.

This is how

In our case, as ITSM practitioners and Microsoft geeks, then we enjoy all the smart services that are part of the Microsoft ecosystem. These services are innovative, but they are also intelligent (AI) and very secure at the same time.

ITSM360 in action

Architectural standpoint

SharePoint as the backbone for ITSM360

Expressed simply, our SharePoint design provides the difference. SharePoint is the backbone of the ITSM360 solution, and the arguments for this are:

  • SharePoint is included in almost all Microsoft 365 plans
  • High capacity in SharePoint lists
  • Support custom apps made in the SPFx framework
  • Strong governance and security
  • Plenty of strong out of the box features

Despite all the good features in SharePoint, it is impossible to make an ITSM-solution in SharePoint without adding code/web parts.

In ITSM360, you will find the following components:

  • User interface – called console’s – for optimized usability and performance
  • Web parts for adding features
  • Event receivers/timer jobs for the execution of sending emails etc.
  • SharePoint SPFx columns

ITSM360 will also create the data model during deployment – several lists/columns as well as views.


You deploy ITSM360 in your Microsoft tenant. The deployment practice is like all other SharePoint/Teams app, and the steps are:

  1. Upload our ITSM360 app files to your app catalog (tenant app or site collection app)
  2. Create a SharePoint site as the master site (Teams or Communication site)
  3. Add the app files to the master site
  4. Execute the app files that will deploy the solution

Next, you can start the final configuration of ITSM360.

List structure and configuration

All your data from ITSM360 is stored in SharePoint lists. The lists are divided into “configuration lists” and “data lists”.

You can configure the ITSM360 solution using standard list operations in SharePoint. For example, you can add new columns (fields), create new views, etc.

There are no restrictions built into the solution. ITSM360 work seamlessly with the entire Microsoft ecosystem.

  • Workflow and automation -> use Power Automate
  • Reports and dashboards -> use Power BI
  • New business cases -> use standard SharePoint options or Power APP
  • Permissions -> use standard AD and Microsoft 365 groups
  • Authentication -> uses AD (and if relevant Azure B2B AD or Azure B2C AD)

Upgrades are easy, and you can control them by yourself.

In order to upgrade, you download the newest app files from the support site and uploads them to your app catalog.

For the purpose of the upgrade, you simply run an upgrade action for the upgrades that you want to use.

Your existing settings, data, and layouts will not be changed during the upgrade.

Management standpoint

The ITSM360 business case

You probably have done much research, considerations, and not least calculations.  And picking up the proper ITSM tooling is essential for you.

The reason for being here is most probably that we stand out from the crowd. We are a handful of players in the ITSM industry that are working with Microsoft’s core technology as a baseline.

Likewise, our fellow Microsoft-oriented competitors, then we believe in consolidation. This consolidation reduces data silos, and it provides economies of scale.

In all modesty, we believe we deliver the best ITSM overall package. And in this section, we elaborate on this point of view.

In order to get the business case right, then as CIO/Manager, these aspects are essential for you.


ITSM360 delivers on the following criteria:

  1. Features – according to ITIL practices
  2. User friendly – designed by Microsoft UI Framework
  3. Pricing – competitive subscription model
  4. Support – a part of a global ecosystem
  5. Technology – compatibility to Microsoft 365

The ITSM360 solution is target to medium to high ITSM complexity use-cases/demands.


The ITSM360 solution is based on a monthly subscription. But, of course, the subscription model is fair and square, and you only need to buy a subscription for your internal IT team.

In conclusion, you don’t need subscriptions for:

  • End-users
  • Approvers or process fulfillers outside IT
  • External partners that you are collaborating with

The standard subscription period is 36 months. It is billed yearly, and yes, we are ready to change both up and down if your needs change.


Rather than entering long-lasting consultancy contracts for ITSM implementation, our standpoint is simple.

Your Microsoft-trained staff can do the implementation. Despite this, you could consider working with an ITSM360 partner, ITSM Company, or even Microsoft services if you are out of capacity.

Ultimately, you have a range of options.

Our services

  • Fixed fast-track implementation
  • Ad-hoc assistance
  • Individual scope of work according to your requirements

In view of security and compliance, ITSM360 ranks as one of the industry’s most secure and compliant ITSM360 solutions.

Because the app and data are placed in your governed Microsoft tenant, then you have complete control.

Microsoft has a bold plan within cyber security. Alongside this, compliance to all major frameworks like GDPR, FDA, etc., is in place.

In turn, ITSM360 fits into your Microsoft security/governance plan. A substantial value for you because ITSM solutions are in regulatory compliance scope for many.