The target group for ITSM360-MSP:
Our Managed Service Provider solution offers managed services for their clients.
They are having:
- a complex service portfolio with different pricing to accounts
- differentiation in which services an account can request and
- the need for a wall to wall ITSM solution which easily can be integrated into the core ERP system
Larger organizations that have a shared group IT function, and where IT-Services is being consumed by “subsidiaries/accounts” and where these accounts are being invoiced for the service consumption.
In this case, ITSM360-MSP offers all required process support, and you will have a short implementation period due to the inbuild MSP features.