ITSM360-MSP Managed Service Provider: ITSM Company

ITSM360-MSP Managed Service Provider

ITSM360-MSP

ITSM360-MSP Managed Service Provider, are characterized by a strong complexity in their business administration.

Managing accounts, linking of services to these accounts and securing the right invoicing is some of the main disciplines.

ITSM360–MSP Managed Service Provider edition is the obvious choice for MSP’s which wants to leverage their Microsoft technology for orchestration of your internal processes.

Services and agreements

Management of your service contracts and linking services to SLA and contracts

Accounts and time registration

Management of your accounts and registration of billable time

Self-service portal included

A self-administrated self-service portal is included, if you have registered your customer's domain, then they can access your self-service portal

Service Provider - MyIT assets and agreements

Feature where you can register time for the task in the following categories: Service Request, Incidents, Changes and Projects

List of all your accounts and related service agreements, history of cases and active services available

SharePoint self-service portal where your accounts can request services, report incidents, get knowledge or important news.

Summary of services which can be invoiced to clients. The data can be used for ERP integration and automation of the invoicing process.

Definition of support hours, bank holidays and priorities which can be linked to accounts and their services for advanced SLA reporting.

End-user features

Service Management disiplines

Governance and general management disciplines

Our Typical Client for ITSM360-MSP

Medium-sized MSP

Our Managed Service Provider solution offers managed services for their clients.
They are having:

a complex service portfolio with different pricing to accounts
differentiation in which services an account can request and
the need for a wall to wall ITSM solution which easily can be integrated into the core ERP system

Run your IT like a business

Larger organizations that have a shared group IT function, and where IT-Services is being consumed by “subsidiaries/accounts” and where these accounts are being invoiced for the service consumption.

In this case, ITSM360-MSP offers all required process support, and you will have a short implementation period due to the inbuild MSP features.

Privacy Overview

As part of our normal operations, we collect different kinds of information about our website visitors. We have, however, structured our websites so that people have the option to visit without identifying themselves or revealing any personal information.

The following are things you can do while visiting our website if you prefer NOT to have information about your visit collected.

Disable cookies within your browser before visiting our website;

Choose not to submit information via web forms located within our website;

Choose not to purchase from our online store;

Choose not to “opt-in” to certain programs that are available on our websites;

Choose not to complete any surveys available on our website.

The following describes the information we collect and how that information is used to provide our visitors with the optimal online experience.

COOKIES AND SPOTLIGHT IMAGES OR WEB BEACONS

We sometimes use session cookies to limit popup windows to a single browser instance. We also use Javascripting in cooperation with cookies and “spotlight images” or “web beacons” to track website traffic and email response. A “spotlight image” or “web beacon” is an electronic image, called a 1-by-1 pixel or clear GIF, that can recognize certain types of information on your computer, such as your cookie number, time and date of a page view and so on. These methods do not collect any personal information, but simply aggregate information that allows us to research patterns of behavior on our site to learn how to better meet our visitors’ needs. Our online store uses cookies to store order information. You may refuse cookies by turning off that feature on your web browser.

In addition, we may use or allow third parties to serve cookies on our site – specifically, we use Google Analytics and Eloqua to help us monitor our website traffic and understand visitor behavior.

INFORMATION WE COLLECT

You may be visiting our website for a variety of reasons. For the purpose of this privacy policy, we will classify these reasons as (i) browsing, (ii) submitting forms, (iii) purchasing products and services, and (iv) completing surveys. Please note that not all activities may be available on our website at a given time. For each different type of activity, we collect and store different types of data for different reasons.

Browsing– If you are simply browsing or navigating through our websites, we collect information about your computer and the pages you visit on our website in the aggregate (not individual or personal information). This data is often referred to as clickstream or navigation data. We use this information for research, analysis, and reporting so that we can improve our navigation, page structure, and page content to help visitors find information more quickly and provide more value when they find what they are looking for on our websites.

Submitting Forms– Certain pages of our website contain forms that allow you to request information about our services and solutions or to gain access to valuable resources (like white papers and research documents) in exchange for contact information. In completing one of these forms, you may be required to provide contact information, such as your name, phone number, and/or email address.

Purchasing– For purchasing in our online store or registering for events or courses, we will require you to create an account with us. We collect information in this account that enables us to complete your order and/or registration and streamline your purchasing process the next time you order from us. Furthermore, we will give you the ability to view and update this information if you so choose.

Completing Surveys– For surveys, we collect responses to help us improve various aspects of our business based on aggregate and individual feedback provided. These surveys are sent via opt-in marketing programs or are made available on our website for you to participate in -if you so choose.

HOW WE USE AND SHARE YOUR INFORMATION

If you choose to provide us with your personal data, as contemplated above, in addition to using the data for the express purpose for which it was provided, we may contact you regarding specific programs, products, or services of ours. In addition, we may send you surveys regarding current services or potential new services that we may offer, as well as to send you newsletters, event notices and announcements, and promotional materials regarding specific programs, products, or services.

We occasionally enlist vendors to provide services on our behalf, such as handling the processing and delivery of mailings, providing customer support, processing transactions, or performing statistical analysis of our services. We will only provide those vendors with the personal data they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose. In addition, we may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, however, your personal data is not transferred to the third party.

If you do not wish for us to use your data in the ways described above, you may follow the instructions contained in the relevant communication, update your communication preferences in your online account (if applicable), or follow the instructions below, under the heading “COMMUNICATION PREFERENCES”.

We may place email links on this site to allow you to contact us directly via email. The information you provide is used to respond directly to your questions or comments. Those comments may be stored to improve the quality of our site and our services.

In addition, from time to time, we will purchase or rent relevant public mailing lists from reputable agencies that have obtained your prior approval to receive relevant information based on your personal preferences. Any promotional information sent to you by us will contain instructions on how to be removed from a mailing list source. We will also freely provide information about how and from whom your personal details were given to us when requested.

CHILDREN

We are concerned about the privacy of young children and do not knowingly collect any personal information from a child under the age of 13. If we learn that we have personal information on a child under the age of 13, we will delete that information from our records and systems.

COMMUNICATION PREFERENCES

If you have opted to receive any of our email publications or if you have otherwise provided us with contact details and no longer wish to receive our publications and/or for us to contact you, you can let us know by replying to any email you receive from us with ‘Unsubscribe’ in the subject line, or by following the “unsubscribe” instructions contained at the bottom of any email that we send to you. Also, in compliance with the CAN-SPAM Act, we provide our physical mailing address in all email communications for general correspondence and opt-out communications. If you have set up an online account, you can update your communication preferences, including email, postal mail, and telephone calls, at any time. Alternatively, you may send an email to opt-out at ITSM-Company dot net. Please provide a name, company name, contact phone number, email address, the name of this website, and details of your request so that we are able to process it quickly. If we lack sufficient information to process your request, we may contact you to request further information or clarification.

In addition to these, the social media plugins used on our site (Linkedin, Facebook, and Twitter) may set their own cookies which cannot be controlled by us. For more information, please consult the SoMe platforms' Cookie Policy.

Note that disabling all cookies will prevent some of the features working correctly on this page (such as embedded YouTube videos).

Reject

The below list details the cookies used in our website.

Cookie	Type	Duration	Description
ads/ga-audiences	persistent	Session	The main purpose of this cookie is Google Adwords, Online behavior across websites to track our relevance and presence on the market
catAccCookies	No	30 days	Cookie set by the UK cookie consent plugin to record that you accept the fact that the site uses cookies.
cookielawinfo-checkbox-necessary	persistent	1 year	Cookie that keeps track of which cookies you approved.
cookielawinfo-checkbox-non-necessary	persistent	1 year	Cookie that keeps track of which cookies you approved.
GPS	persistent	30 minutes	GPS cookies are used by YouTube to record your geographic location when you watch a video on www.youtube.com. Pages on ITSMCompany.net that have embedded a video on YouTube will put this cookie in your browser.
NID	persistent	6 months	Most Google users will have a preferences cookie called ‘NID’ in their browsers. A browser sends this cookie with requests to Google’s sites. The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google’s SafeSearch filter turned on.
optimizelyBuckets		7 years	Cookie set by the Optimizely website optimisation plaftform. Used to store the page variants assigned to a user for A/B performance testing, to ensure the user gets a consistent experience The main purpose of this cookie is: Browser Performance
optimizelyEndUserId		8 years	Cookie set by the Optimizely website optimisation plaftform. This cookie is a unique user identifier The main purpose of this cookie is: Browser Performance
optimizelySegments	session by Optimizely	Session	Optimizely enables you to uniquely identify visitors, track their actions, and deliver consistent experiences across page loads via persistent visitor-level cookies and localStorage. Each cookie Optimizely sets stores a different set of data; this article explains the purpose and behavior of each cookie Optimizely uses.
rs6_overview_pagination	HTTP	2 years	rs6_overview_pagination Cookie is set by Slider Revolution, tracks downtime and other browser related issues. Helps us track if something should go wrong in the UI
tk_ai	HTTP		This cookie is only tracking admins of our own page in how they use the backend so that we can better our platform in the future. It is not related to Customers and customers are never served this cookie.
viewed_cookie_policy	persistent	1 year	This cookie controls whether you have read our Cookie Policy on itsmcompany.net/. Possible values are Yes and No.
VISITOR_INFO1_LIVE	persistent	6 months	This cookie is used by YouTube to calculate the bandwidth you have with your Internet Service Provider in order to give you the best resolution of the video. All pages on ITSMCompany.net that have embedded a video on YouTube will put this cookie. It's not strictly necessary, but if you say no, the videos might not function as planned.
YSC	persistent	30 minutes	YSC cookies are used by YouTube to control unique visitors when you watch a video on www.youtube.com. Pages on ITSMCompany.net that have embedded a video on YouTube will put this cookie.
_ga	HTTP	2 years	This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.
_gat		10 minutes	This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites.
_gid		10 minutes	This cookie name is asssociated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited. The main purpose of this cookie is: Performance
_hp2_id.3538148622	third party -Cloudflare		Cloud Flare technical cookie
__cfduid	third party -HTTP	Session	It is used to override any security restrictions based on the IP address the visitor is coming from. It does not contain any user identification information.
__RequestVerificationToken	HTTP	Session	Helps prevent Cross-Site Request Forgery (CSRF) attacks.

Necessary

Always Enabled

Mandatory - can not be deselected. The website cannot function properly without these cookies.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Web browsers save cookies as files to your hard drive. ... Cookies and the cache do help speed up your web browsing, but it's a good idea nonetheless to clear these files now and then to free up hard disk space and computing power while browsing the web.

Read our cookie policy: https://itsmcompany.net/cookie-policy/

Non-necessary

Any cookies that may not be particularly necessary for the website to function and are used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on a website:

-Preference cookies enable our website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
-Statistic cookies help us understand how visitors interact with the website by collecting and reporting information anonymously.
-Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.