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Managed Service Provider
ITSM360-MSP Managed Service Provider
ITSM360-MSP
ITSM360-MSP Managed Service Provider, are characterized by a strong complexity in their business administration.
Managing accounts, linking of services to these accounts and securing the right invoicing is some of the main disciplines.
ITSM360-MSP Managed Service Provider edition is the obvious choice for MSP’s which wants to leverage their Microsoft technology for orchestration of your internal processes.
Services and agreements
Management of your service contracts and linking services to SLA and contracts
Accounts and time registration
Management of your accounts and registration of billable time
Self-service portal included
A self-administrated self-service portal is included, if you have registered your customer’s domain, then they can access your self-service portal
Feature where you can register time for the task in the following categories: Service Request, Incidents, Changes and Projects
List of all your accounts and related service agreements, history of cases and active services available
SharePoint self-service portal where your accounts can request services, report incidents, get knowledge or important news.
Summary of services which can be invoiced to clients. The data can be used for ERP integration and automation of the invoicing process.
Definition of support hours, bank holidays and priorities which can be linked to accounts and their services for advanced SLA reporting.
End-user features
Self-Service Portal with access to services and knowledge
Publishing IT news and planned downtime (service windows)
Service Management disiplines
Service Configuration Management
Service Level Agreements/Management
Governance and general management disciplines
Roles and Responsibility Matrix
Service Catalog
YOU
Our Typical Client for ITSM360-MSP
Medium-sized MSP
Our Managed Service Provider solution offers managed services for their clients.
They are having:
- a complex service portfolio with different pricing to accounts
- differentiation in which services an account can request and
- the need for a wall to wall ITSM solution which easily can be integrated into the core ERP system
Run your IT like a business
Larger organizations that have a shared group IT function, and where IT-Services is being consumed by “subsidiaries/accounts” and where these accounts are being invoiced for the service consumption.
In this case, ITSM360-MSP offers all required process support, and you will have a short implementation period due to the inbuild MSP features.