ITSM360-Enterprise
ITSM360-Enterprise is the ideal solution to quickly get your teams up and running with powerful turnkey IT Service Management.
ITSM360-Enterprise is a wall-to-wall service management solution for SharePoint online and the Microsoft cloud portfolio (Graph API, Teams, Power Platform, AI + cognitive services in Azure).
The ITSM360-Enterprise edition is targeted to medium to high ITSM complexity demands.
ITSM360 is an obvious choice if your organization includes a Microsoft strategy where ITSM360 will integrate and fit into other solutions in the Microsoft portfolio.
ITSM360 is not just another “tool.” It is unique in its architecture as the solution combines ITIL and your Microsoft 365 infrastructure. With ITSM360 you will turn Microsoft 365 into a powerful ITSM platform, that streamlines your IT-Service Management processes.
Your benefits: Reduce cost, improve efficiency and a non-complicated straight forward ITSM Solution.
Flexibility in all aspects
ITSM360 is a brick in the Microsoft ecosystem, and provides the best flexibility
Based on ITIL principles
ITSM360 is ITIL aligned with best practices inbuild out-of-the-box
Best Security and governance
Hosted in your Microsoft tenant means the most compliant and secure ITSM solution in the industry
Features of our ITSM Solution
Governance and general management disciplines
ITSM360-Enterprise is a SharePoint Online hosted app combined with some Azure services depending on the actual requirements.
Being a real SharePoint Online app means, that all data and workflows are in your own Microsoft 365 tenant.
Common asked questions:
Workflow and process design?
A real benefit with ITSM360-Enterprise is the flexibility you will get in your process design, where the Microsoft ecosystem empowers you with tools to be a workflow pro.
ITSM360-ENTERPRISE is designed to full compatibility to Microsoft Designer or Microsoft Power Automate, and it supports a variety of 3’part process tools designed for SharePoint.
In turn, the out-of-the-box processes in ITSM360-Enterprise can be configured to meet your processes quickly by using these tools, and you can adjust your processes to the changing business demands at all times.
Remember, that Microsoft Power Automate is codeless, supported by your own Microsoft tech. people or by a global Microsoft Partner Network.
Updates of the solution?
ITSM Company offers as a part of the subscription access to new releases, updates, and patches. The process is simple, you need to update the app files in the app catalog, and after this, you will be able to feature upgrade the relevant features in the solution.
You can create your specific business logic in a list, views, etc. which will remain when you update the solution. The update will conflict if you have specific logic/list/columns which have the same name as the default ITSM360 names.
Deploy of the solution?
The deployment of ITSM360-Enterprise is simple and fast. The initial deploy is a two-step process where you upload the app files to your app catalog. With the app files uploaded to the app catalog, you will be able to create a SharePoint site and add the apps to the site.
Integrations?
In some cases, integration to other business master data is relevant in the ITSM context.
Build on top of Office 365 means, that you with ITSM360-Enterprise having multiple integration options going spanning from programming REST API’s or Microsoft Graph API, but also non-programming integrations are possible using Microsoft Power Automate (former Microsoft Flow).
More information about SharePoint REST API’s can be found here: https://docs.microsoft.com/en-us/sharepoint/dev/sp-add-ins/sharepoint-net-server-csom-jsom-and-rest-api-index
More information about Microsoft Graph can be found here: https://developer.microsoft.com/en-us/graph
More information about Power Automate: https://flow.microsoft.com/en-us/