ITSM360-ENT is an enterprise Service Management solution designed for the Microsoft 365 cloud stack, with SharePoint online as the base storage/process layer.
The ITSM360-ENT edition is targeted for medium to high ITSM complexity demands.
ITSM360-ENT is an enterprise Service Management solution designed for the Microsoft 365 cloud stack, with SharePoint online as the base storage/process layer.
The ITSM360-ENT edition is targeted for medium to high ITSM complexity demands.
As long as cash is king, then we create the best business case in the ITSM-industry.
To point out, then our subscription model is transparent and competitive.
Pay for your IT-users only and not for all people involved in processes that span outside IT.
By all means, everybody claims this.
In our case, the required skills are pure Microsoft skills. Fast-track implementations are possible by yourself, Microsoft Partner, Microsoft, or our professional services.
Indeed, adoption and running-in a new ITSM-solution can be cumbersome.
For this reason, ITSM360 uses the Microsoft Fluent UI framework as a baseline. That is to say, the closed you get on a real Microsoft app, and the objectives are recognizability from your employees who would like to provide a smooth run-in.
A point often overlooked is day to day cost for application management and cost for meeting new business demands/processes.
To emphasize how easy this is in ITSM360: Think about your options if your Microsoft professionals can adjust list settings and work with Power Automate.
In the light of the acceptance of ITIL, then ITSM360 is designed for compatibility with ITIL. At the same time, you will adapt the solution to your own “processes and practices.”
A CIR (Continual Improvement Register) is implemented with SharePoint lists and a functional web-part.
The web-part supports the CI-process with email options, notes, links to other ITIL practices, etc.
SharePoint libraries for knowledge documents and articles.
Features for tagging knowledge concerning language, service, CI, etc., and publishing options to portals.
Knowledge is actively used in tickets for end-users and back-end staff.
The database design is optimized for use with Power BI as the primary reporting engine.
Metrics and KPI can be defined in the Power BI data model including visuals and dashboards.
A central service list is implemented with web parts for;
Project list and subsites for projects based on the Prince-II model.
Web parts for supporting Gantt-charts, Kanban board, etc.
NB:
As an option (not included in standard deploy).
Upcoming feature with a planned release in Q2-21.
Data model and web parts for Change Enablement included:
Data model and web parts for Incident Management included:
Data model and web part for Asset Management processes and activities:
Data model and web parts for Monitoring and Event Management:
Data model and web part for Problem Management processes and actions:
Release Management web part with connections to Changes, Services, CI, etc.
A data model for Service Catalogue Management and publishing features for services.
Lifecycle management of services and attributes for control of services.
Data model and web part for Service Configuration Management processes and activities:
The Service Database model is designed for supporting processes and activities for Service Design.
Multiple features for supporting Service Desk activities:
Central SLA repository and parameters for controlling SLA
Service Request Model generator (F.Design) inbuild for building and control of Service Request Fulfillment models.
In the center of our development, we work with compliance to ITIL, CoBIT, DevOps, and other frameworks to transform your IT-Service Management.
Here and there, some of the clients take our solution further and uses it for omnichannel purposes. We have experience in this area as well. Besides the standard ITSM360-ENT you will find templates for:
1, GDPR compliance and documentation
2., Technical services and facility
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