IT Operations Management – ITOM
Optimize IT operations with the ITSM360 ITOM app – a strong Microsoft 365 app for powering multiple essential operational practices.
👌 Inside Microsoft Teams
Microsoft lover?
If so, you will enjoy working with your IT Operations team directly in Microsoft Teams, leveraging collaboration and team-based features to improve your operational practices.
We support the following processes hassle-free for you:
Cutting-edge app technology inside your Microsoft tenant
ITSM360 apps are specifically designed for IT professionals aiming to fully utilize Microsoft’s cloud capabilities.
These applications are custom-built for ITSM, ESM, and GRC use cases, effectively addressing the gaps in standard Microsoft applications for IT service management.
The ITSM360 ITOM App is developed using the Microsoft SPFx framework and styled with Microsoft Fluent UI.
The app is hosted and governed by your Microsoft 365 app catalog, and can be deployed into your Teams channels or directly in SharePoint.
- NMultiple-deployment feature with individual configuration
- NSharePoint as the data source
- NPermissions controlled by Entra AD and SharePoint
- NUsing our SharePoint as a sequel concept for big dataset
- NConnectors for Power Automate for building ITOM workflows and integrations
- NPower BI templates for ITOM reporting
- NIntegrated Form builder tool for making process forms
- NNo-code customization of the app
- NAllows custom data configuration
IDM
The ITSM360 ITOM apps allow you to work with identity management processes. They can be used for daily user management, including onboarding and offboarding, in conjunction with tickets related to the user request.
- NAutomated processes
- NEstablish a version log for changes to permissions and AD-related data
- NAvoid IT Operations staff from working directly in Entra
- NConnect ITOM processes to tickets and CIs
- NIntegrated to Entra
User Management from ITSM360
Create a new standard change – new printer IP with the in-built form builder
Change Management
The Change Management/Enablement features in ITOM allow you to work on multiple change processes, along with related collaboration and knowledge-sharing features.
- NSubmit RFC from the in-built forms
- NSubmit RFC from automations
- NEscalate a ticket to change
- NCollaborate in Teams with Teams chats related to the change
- NEmbedded SharePoint document folder for files and documentation related to the change
- NTagging to ITSM master data such as CI, Service, Stakeholder, ticket, etc.
- NStandard Change, Normal Change, Emergency, Post-entry change types
Problem Management
Manage your IT problems effectively using the ITSM360 ITOM app, where the appropriate teams can address them.
The Problem Management capabilities include all relevant features, including built-in Teams and email options.
- NCreate new problem records from tickets
- NCreate problems from a form in the app
- NAutomation and custom connectors for Power Automate
- NMake own workflows
- NIntegrate with 3'part
Create a new Problem record from a ticket, and visible in the ITOM App
Events in the ITOM app
Event Management
The Event Management capabilities in ITSM360 are designed to work with event data streams from multiple sources, along with a set of business rules for escalation to Incident Management or similar.