This is why we use the Microsoft ecosystem as our baseline. This means, that with us and ITSM360 you will be on the shoulder of a giant.
The Microsoft cloud ecosystem is perhaps the strongest IT ecosystem in the entire world, and you will be secured in this awesome network of partners, technology and Microsoft itself.
One thing is for sure, your business executives don’t care about ITIL. They just want a compliant business and at the same time reducing the impact of incidents on the business – and a higher service availability which can drive higher business productivity and digital transformation.
Our objective is to give you the best business case (or the best ROI) in the ITSM-industry.
The business case is obvious, we add our technology in top of your current subscriptions and enables you to get more return
Our goal is to substitute your current ITSM solution with ITSM360 and providing you with a platform which is easy for you to maintain without expensive ITSM consultants
In the list you will find the different cost drivers for an ITSM-solution. These are related to the initial project and the related day-to-day expenses which you will find with all ITSM-solutions.
Perhaps you can find ITSM-solutions which is cheaper then ITSM360 license/subscription wise – or perhaps free versions. But with ITSM360 you will slash onboarding/training cost, reduce your day-to-day cost, and more important security and cost for governance are the lowest in the industry.
Look at the parameters and consult us for discussion on an actual business case for you.
The variables which will enter your TCO-equation, regardless of the tool, is:
ITSM360 is a subscription–based solution, where you need a subscription for each service desk agent (or IT-professional).
Getting an ITSM tool to the point of usability requires an initial effort for you. You need to feed the solution with important parameters, workflows, and other specific master data. The complexity and maturity in your business determine the go-live cost.
For securing a fast initial project you will find the Microsoft standard tools like PowerAutomate (the PowerPlatform), SharePoint Designer and SharePoint settings as your “friend”. They are fast and efficient, well documented and proven by tons of happy Microsoft clients.
The costs related to people are significant in many ITSM business cases, where costs are related to training in different groups, certification, education, technical training, restraining cost etc.
The people cost outweighs in many cases the technology cost. Therefore our Microsoft aligned tool makes great sense because you can reuse a lot of your training, certifications and more.
The use of Microsoft UI Fabrics means a shared user experience across multiple Microsoft platforms, and this framework is embedded in ITSM360 for your convenience.
GDPR, FDA, CCPA, FedRAMP, NIST and other compliance frameworks are in scope for ITSM as well today.
It will introduce cost elements for you, but if you are running ITSM360 as your ITSM tool then you will be covered by the comprehensive compliance offerings from Microsoft.
The inbuild Microsoft 365 security and governance will be applied to ITSM360, and you will have the most secure ITSM platform, but also a solution for ITSM which have the lowest cost for securing your governance.
Digital Transformation in your organization means, that the ITSM solution needs to be changed regularly for fulfilling the needs of the business.
ITSM360 is standard Microsoft technology that all Microsoft Professionals can work with.
This means:
Compared to other ITSM tooling vendors this opens up for real cost-cutting in the budget for day-to-day consultancy.
ITSM360-Enterprise is the ideal solution to quickly get your teams up and running with powerful turnkey IT Service Management.
For companies that need to provide world-class IT Service Management to internal (IT Department) and external (customers) users,
