Our goal is to provide you with the best business case, if you consider to change or upgrade your current ITSM-tool.
In the list you will find the different cost drivers for an ITSM-solution. These are related to the initial project and the related day-to-day expenses which you will find with all ITSM-solutions.
Perhaps you can find ITSM-solutions which is cheaper then ITSM360 license/subscription wise – or perhaps free versions. But with ITSM360 you will slash onboarding/training cost, reduce your day-to-day cost, and more important security and cost for governance are the lowest in the industry.
Look at the parameters and consult us for discussion on an actual business case for you.
The business case:
The variables which will enter your TCO-equation regardless of the tool are:
ITSM360 is a subscription–based solution, where you need a subscription for each service desk agent (or IT-professional).
Getting an ITSM tool to the point of usability requires an initial effort for you. You need to feed the solution with important parameters, workflows, and other specific master data. The complexity and maturity in your business determine the go-live cost.
For securing a fast initial project you will find the Microsoft standard tools like PowerAutomate (the PowerPlatform), SharePoint Designer and SharePoint settings as your “friend”. They are fast and efficient, well documented and proven by tons of happy Microsoft clients.
The costs related to people are significant in many ITSM business cases, where costs are related to training in different groups, certification, education, technical training, restraining cost etc.
The people cost outweighs in many cases the technology cost. Therefore our Microsoft aligned tool makes great sense because you can reuse a lot of your training, certifications and more.
The use of Microsoft UI Fabrics means a shared user experience across multiple Microsoft platforms, and this framework is embedded in ITSM360 for your convenience.
GDPR, FDA, CCPA, FedRAMP, NIST and other compliance frameworks are in scope for ITSM as well today.
It will introduce cost elements for you, but if you are running ITSM360 as your ITSM tool then you will be covered by the comprehensive compliance offerings from Microsoft.
The inbuild Microsoft 365 security and governance will be applied to ITSM360, and you will have the most secure ITSM platform, but also a solution for ITSM which have the lowest cost for securing your governance.
Digital Transformation in your organization means, that the ITSM solution needs to be changed regularly for fulfilling the needs of the business.
ITSM360 is standard Microsoft technology that all Microsoft Professionals can work with.
This means:
- Internal resources can contribute,
- Your local Microsoft Partner can assist and,
- You have a worldwide partner network of available resources.
Compared to other ITSM tooling vendors this opens up for real cost-cutting in the budget for day-to-day consultancy.