Flexibility

Analyze. Integrate.
Automate.

The flexibility you need to get the most out of your service management data.

ITSM360 is all about empowering companies to do more with their data. At the heart of service management is the customer and a need for continuous improvement.

Is your data providing valuable customer and employee insights? Is your platform fully integrated with your existing process infrastructure? Are your workflows automated? In short… is your solution flexible?

Insights

Dashboards with critical data in real time , Power BI integration for custom reporting, and highly flexible SharePoint views for data organization.

Integration

ITSM360 is fully integrated with the entire Microsoft ecosystem. Easily create new workflows directly from ITSM360 with Flow and build new apps with PowerApps.

Automation

Automate business processes to save both time and money. Use Power Automate to assign tasks to employees based on category. 

Fueling Informed Decision Making

Service Management data tends to be highly varied and making sense out of such information can be challenge. ITSM360 tackles this issue by offering multiple ways to make sense of disparate data, from Power BI integration to SharePoint data-grouping.

Power BI integration

ITSM360’s integration with Power BI enables analysts to build out visually detailed interactive reports. Connect data from all areas of ITSM360—including from 3rd party sources—to produce decision-maker friendly reports. Power BI reports can also be embedded directly within ITSM360.

Overview dashboards

Overview dashboards are highly configurable visual elements that enable you to populate up to 12 tiles with real-time data. Combine color indicators and KPI indicators to convey critical data — tiles link directly to their relevant queue screen.

SharePoint views

ITSM360 makes organizing information easy by grouping tickets, assets, CIs, services, and other data elements into SharePoint views. Each view represents a group of items based on certain criteria, such as responsibility, dependency, change history, and type.

Interested? Let’s have a demo

Integrations

ITSM360, out of the box, offers seamless integration with components of the Microsoft ecosystem. Our alignment with Microsoft apps means that your enterprise has the freedom to expand ITSM360, as needed, to fit your unique business requirements. Whether you’re crafting reports using ITSM360 + Power BI or building out support ticket workflows using ITSM360 + Power Automate, our integration options gives your business the tools it needs to scale without limit.

Power Automate

Use Power Automate to create your own workflows. Build simple reactive flows or develop your own proactive ticket routing workflows to automate incident management processes.

Power Apps

Use pre-made templates and drag & drop functionality to drive innovation in your organization. Quickly create applications to solve business problems using pre-built AI components.

Power BI

Encourage better decision making by using Power BI to create visually powerful reports and detailed analytics. Deep ITSM360 integration enables embedded reports and in-app building.

Teams (Coming 2020)

ITSM360 is expanding its functionality to Microsoft Teams. ITSM360 + Teams will empower SMBs to quickly introduce powerful ITSM features in a familiar MS Teams environment.

Bot Framework

Take your help desk to the next level using the Bot Framework to create chatbots as a front-line support option. Use bot-powered feedback to automatically create new ITSM360 tickets.

3rd Party Tools

ITSM360 supports a wide variety of 3rd party tool integrations, such as Nintex. Our implementation team is always happy to explore integration options with you and discuss the possibilities.  

Automation

Bring your workflows to life with automation

Use Microsoft Power Automate to craft your own processes

Save both time and money by automating labor-intensive manual processes, such as ticket assignment, ticket routing, and approval requests. ITSM360’s integration with the Microsoft ecosystem—including Power Automate—means that you can create your own internal workflows to handle routine tasks. This not only results in more error-free tasks, but enables your support teams to allocate their time to deeper customer engagement.