ITSM360 give team leaders and managers better oversight into team activities, strong reporting capabilities powered by PowerBI.
ITSM360 supports the classic ITIL Service Desk Management processes. ITIL is supported in a sufficient, but not limiting way. This means that your business does not have to apply the “rules” of ITIL rigorously to gain the benefits of ITSM360.
ITSM360 increases your staff productivity and limits the headaches related to complex UI’s and workflows.
Use of standard Microsoft UI, Microsoft workflow engine, SharePoint document libraries and more are the driver for easy use and configuration.
Perhaps the most important part. Many ITSM360 clients run already SharePoint intranets, and the introduction of a SharePoint portal for self-service and knowledge base increases your user’s satisfaction.
The portal contains self-service, automation capabilities and is compatible with Microsoft bot framework.
The portal can be configured as you want with your branding and supports multiple languages.