Intelligent Insights into your ITSM

Go from Data to Insights to Actions with SharePoint Views, ITSM360 Overview Dashboards, and Custom, Interactive Power BI reports.


For fast and effective overview and navigation

Design your own Overview Dashboards with up to 12 tiles with real-time queue numbers and color indicators based on your KPIs. Use the tiles to easily navigate to specific queues.

Power BI

Custom dashboard, creating your own reports and analysis

Create rich, interactive reports with visual analytics at your fingertips. Connect data from all areas of ITSM360 – even combine them with third party data sources – and bring the data to life with stunning interactive visualizations and insightful reports.

SharePoint views

Searchable, Filterable and Exportable

Organize tickets, assets, CIs, Services, etc. into views, groups of items based on certain criteria. Preview and access associated information with the ITSM360 View Extension columns to get cross-solution insights about any item. Insights such as responsibility, dependencies, change history, and related knowledge.

Highlighted Features & Benefits

  • Embed Your Power BI Reports into ITSM360

    Achieve a single sign-on experience to your ITSM reports and visuals by embedding them into ITSM360.

  • Export Your Insights

    Export your views and Power BI reports to Excel and use them to impress the business.


We are ready to talk ITSM with you, and how SharePoint and ITSM360 can make a difference in your organization