[vc_row][vc_column width=”2/3″][ultimate_heading main_heading=”Going the ITIL process way” heading_tag=”h1″ alignment=”left”]

or your own tailor-made processes

[/ultimate_heading][vc_empty_space height=”32″][vc_column_text]Organizations increasingly recognize the need to design, re-design, and improve their internal IT service management (ITSM) processes.

SharePoint Online and ITSM360 give you four strong ways of customizing (and optimizing) your IT processes, and the use of Microsoft Graph API for data integration.

Do you find other ITSM tools which offer the same range of process options and integration touch points?[/vc_column_text][vc_empty_space height=”100px”][/vc_column][vc_column width=”1/3″][vc_empty_space height=”32″][vc_single_image image=”3038″ img_size=”full” alignment=”center”][/vc_column][/vc_row][vc_row bg_type=”bg_color” bg_override=”full” css=”.vc_custom_1551359839872{padding-top: 67px !important;padding-bottom: 67px !important;}” bg_color_value=”#f5f5f5″][vc_column][vc_row_inner content_placement=”middle”][vc_column_inner width=”1/2″][ultimate_heading main_heading=”Flexible, powerful and user-friendly tooling” alignment=”left”]

Four strong ways for customizing your IT processes

[/ultimate_heading][vc_empty_space][/vc_column_inner][vc_column_inner width=”1/2″][/vc_column_inner][/vc_row_inner][vc_empty_space height=”64px”][ultimate_heading main_heading=”Your options” heading_tag=”h3″ alignment=”left”][/ultimate_heading][vc_empty_space][vc_row_inner][vc_column_inner][info_list style=”circle with_bg” icon_bg_color=”#0078d7″ icon_color=”#ffffff” font_size_icon=”24″ eg_br_style=”none” el_class=”options-grid”][info_list_item list_title=”Using SharePoint Online native configuration” list_icon=”icomoon-numbers-32×32-number11″ animation=”fadeIn”]

With the inbuilt list and library setting non-IT-professioanls can configure SharePoint fast and effective – and this goes for ITSM360 as well.

Several strong improvements have been implemented by Microsoft. Sticky notes, JSON formatting of colums etc. gives you simple and powerful code-free customization.

More about SharePoint Online configurations.[/info_list_item][info_list_item list_title=”Using Microsoft Flow or SharePoint Designer” list_icon=”icomoon-numbers-32×32-number12″ animation=”fadeIn”]

If you prefer the free tools from Microsoft these can be used for setting up advanced workflows and configurations. With Flow you can even integrate data from multiple sources in an easy way.

Introduction to SharePoint Designer.

Introduktion to Microsoft Flow.[/info_list_item][info_list_item list_title=”Using your existing favorite 3’rd tool for process design” list_icon=”icomoon-numbers-32×32-number13″ animation=”fadeIn”]

Perhaps you have great experience in 3’rd part tools – like Nintex or other – and want to leverage on this in your ITSM process design, which is possible in ITSM360.

This option is great for very complex ITSM process design, and perhaps with service request fulfillment automation.

[/info_list_item][info_list_item list_title=”Using Visual Studio and .NET code” list_icon=”icomoon-numbers-32×32-number14″ animation=”fadeIn”]

If you have very complex ITSM requirements (like web services for integration, timer jobs in Azure, event receivers or similar) Visual Studio offers awesome options for you – and perhaps the most widely used code language today.

[/info_list_item][/info_list][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row][vc_column][vc_empty_space][vc_row_inner][vc_column_inner width=”1/2″][ultimate_heading main_heading=”Need for integration and web services?” alignment=”left”]

Microsoft Graph

[/ultimate_heading][vc_empty_space][vc_single_image image=”2555″ img_size=”full” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https://developer.microsoft.com/en-us/graph”][/vc_column_inner][vc_column_inner width=”1/2″][vc_empty_space height=”100″][vc_column_text]ITSM practices and processes tend to spans outside IT, and if they can be integrated into other master data sources you will increase your efficiency.

As for integration, SharePoint (and hereby ITSM360) is supported by standard REST interfaces and Microsoft Graph.

Microsoft Graph is the gateway to data and intelligence in Microsoft 365. Microsoft Graph provides a unified programmability model that you can use to take advantage of the tremendous amount of data in Office 365, Enterprise Mobility + Security etc.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][vc_empty_space][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner width=”1/2″][vc_empty_space height=”64″][ultimate_heading main_heading=”ITSM” alignment=”left”]

process orchestration by SharePoint

[/ultimate_heading][vc_column_text]

SharePoint has delivered effective business process support during the last decade, and this platform has become the leading process and knowledge sharing platform in the industry.

Why? Because of the great ecosystem of partners and solutions – and the tight relationship to the modern workspace.

The process capability in SharePoint Online is one of our reasons for working with this platform. You can with a minimum effort to modify our in-build processes – or simply create your own effective ITSM processes regardless of the framework.

The content and process capabilities in SharePoint Online makes great sense in ITSM context.

[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][dt_fancy_image image_id=”2480″ width=”700″][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row”][vc_column][/vc_column][/vc_row][vc_row bg_type=”bg_color” bg_override=”ex-full” type=”vc_default” css=”.vc_custom_1559722651998{padding-top: 60px !important;padding-bottom: 70px !important;}” bg_color_value=”#e7e7e7″][vc_column][ultimate_heading main_heading=”TALK TO US” main_heading_color=”#0078d7″ sub_heading_color=”#ffffff” spacer=”line_only” spacer_position=”middle” line_height=”5″ line_color=”#0078d7″ main_heading_font_size=”desktop:40px;tablet_portrait:20px;” main_heading_line_height=”desktop:60px;tablet_portrait:26px;” main_heading_style=”font-weight:700;” main_heading_font_family=”font_family:Open Sans Condensed|font_call:Open+Sans+Condensed|variant:700″ sub_heading_font_family=”font_family:|font_call:” sub_heading_style=”font-weight:700;” sub_heading_font_size=”desktop:24px;tablet_portrait:40px;” sub_heading_line_height=”desktop:36px;tablet_portrait:46px;” main_heading_margin=”margin-bottom:10px;” el_class=”white-title-color demo-section-subheader” line_width=”200″ spacer_margin=”margin-bottom:20px;”]

We are ready to talk ITSM with you, and how SharePoint and ITSM360 can make a difference in your organization

[/ultimate_heading][dt_default_button link=”url:http%3A%2F%2Fitsmcompany.net%2F%3Fpage_id%3D1929|||” size=”big” btn_width=”btn_fixed_width” custom_btn_width=”400″ button_alignment=”btn_center” default_btn_bg_color=”#0078d7″ bg_hover_color=”#253746″ text_color=”#ffffff” text_hover_color=”#ffffff” css=”.vc_custom_1559722762809{margin-top: 27px !important;}”]CONNECT WITH SALES[/dt_default_button][/vc_column][/vc_row]