ITSM360 makes it simple to track and evaluate all your IT assets in stock and in use, such as hardware, software, and infrastructure configuration items. Avoid loss, take better decisions and speed up the root cause identification process with full visibility of your infrastructure, assets and services.
Organize and manage your entire Service Portfolio, including services and products under development and those that have been retired. Document everything from prices, SLAs and contact points to what exactly is needed to the deliver the service.
ITSM360’s customer-facing view of the Service catalog, offered via the self-service portal, allows users to search for needed services and initiate service requests from a modern and user‑friendly storefront just as they do on their favorite consumer sites.
Manage and evaluate your total hardware and Software inventory and make comprehensive decisions about costs, use and other aspects related to an asset’s lifecycle.
Track your assets’ upcoming warranty or license expirations, and easily plan renewals and purchases well ahead of time.
Allow end users to search for needed assets and initiate asset (hardware and software) requests from a modern and user‑friendly storefront on the Self-service portal. Synchronize the storefront with your asset database, so it’s only possible to request assets, which are in stock.
Maintain a repository of all your configuration items and map their interrelationships and dependencies. Minimize potential risk by visually analyzing the impact of changes and outages.
With the ITSM360 CMDB as the single system of record of your infrastructure, you can easily view all events pertinent to a configuration item – right from changes and configurations, to incidents and contact points.