The only platform with everything you need
We have a constant focus on new development and improvement. We create modules that leverage the best of Microsoft 365 to deliver excellent ITSM productivity, user engagement, and collaboration that cut through.
Fuel your IT professionals with a feature-rich tool and a platform that they understand.
- +25 Countries and expanding
- Really attractive pricing
- 100% safe and compliant
- Fastest time-to-value
All your favorite systems improved and integrated
- NRecognized as a process orchestration platform
- NCapacity and features in abundant quantities
- NSecure and scalable
ITIL General Management Practices
Leverage ITSM360’s built-in capabilities for supporting the ITIL general management practices.
Linkage of knowledge to ticket processes is possible.
Measurements & Reporting
Manage your entire Service Portfolio with ITSM360, including relations to the BRM processes.
The Portfolio Management includes:
- NAggregation of tickets/cases to the service
- NOperational model and dependencies to CI’s
- NRoles/responsibility function/web part
- NService metadata
IT Project Management
Contact sales for more information about this module (the project module is not a part of the standard ITSM360-ENT package).
ITIL Service Management Practices
Increase your team’s productivity with the ready-made SharePoint & Teams web parts for ITSM orchestration.
Pre-build data model and web part for Change Enablement included. Ability to design RFC’forms linked to processes executed by Power Automate.
Standard Change Process for Normal Change, Emergency Change, Post-change. Finally, the solution can handle your specific change flow.
Multiple incident origins are supported. As a result, emails, data entry forms from the self-service portal, or Teams create incidents.
ITSM360 stores incidents as a SharePoint list item. As a result, all standard SharePoint operations and process options are enabled for the Incident process.
IT Asset Management
ITSM360 offers great IT Asset Management features. First of all, assets are stored in the CMDB. Secondly, assets are tights into the incident process where you linkage between asset and incident is an option.
Web-parts for handling the delivery of Assets and returning of assets are also included.
Monitoring and Event Management
Consolidate Events raised by multiple sources in ITSM360. Event is a central SharePoint list in ITSM360, including integration interfaces (e-mail, SharePoint REST API, or Microsoft Graph).
Dependency feature from top Service to underlying CI included.
Collaboration features for Problem Management included (even email features).
Problem Management disciplines like linking a problem log to a ticket are naturally supported in the tool.
The Release Management process secures that you can group several changes into one release. But you can also apply fixes to a Release if required.
The Release Management Process is also linked to the Service Portfolio/Service Catalogue.
Service Catalogue Management
In view of the change rate in Services for many IT-organizations, we have made it easy to change/manage the services.
ITSM360 provides you with a service builder who connects to the essential SharePoint lists and Teams.
Service Configuration Management
In most cases, it is called the CMDB in tool. In summary, the CMDB is divided into logical areas (list structure) for supporting real CI, assets, licenses, etc.
A real CMDB for SharePoint is the end result.
Multiple features for supporting Service Desk activities:
- NSelf-service portal for end-users
- NMicrosoft Teams app for end-users
- NMicrosoft Teams app for Service Desk staff
- NSharePoint app and features for Service Desk staff
- NProcess models in Power Automate and automation run-books
- NMultiple languages support self-service portals
Leverage the full power of the ITSM360 platform and improve how you work
Featuring needs outside IT
Yes, ITSM360 delivers fast and consistent options for your organization’s HR, facility, finance, or other service touchpoints.
Yes, work in real-time with tickets and tasks in Microsoft Teams directly. The ready-made features/app for Teams generates value from day one.
3'rd part features
Yes, your existing web parts for SharePoint and Teams can work alongside ITSM360.