[vc_row content_placement=”middle” css=”.vc_custom_1569836774524{margin-top: 50px !important;margin-bottom: 30px !important;}”][vc_column width=”1/2″][vc_single_image image=”1944″ img_size=”full”][/vc_column][vc_column width=”1/2″ css=”.vc_custom_1569836762023{padding-left: 50px !important;}”][vc_custom_heading text=”ITSM360 has helped organizations around the world and contributes to high efficiency and low cost.” font_container=”tag:h1|font_size:40|text_align:left|color:%23243746|line_height:normal” google_fonts=”font_family:Open%20Sans%20Condensed%3A300%2C300italic%2C700|font_style:700%20bold%20regular%3A700%3Anormal” css=”.vc_custom_1570432501273{margin-bottom: 20px !important;}”][vc_column_text]

ITSM360 clients can be found in many industries and sizes.
ITSM360 is targeted to meet intermediate needs directly out of the box, and advanced requirements can be meet by the services provided by Azure, the Power Platform and other Microsoft services.

[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_separator color=”custom” accent_color=”#243746″ css=”.vc_custom_1569836638375{margin-top: 30px !important;margin-bottom: 30px !important;}”][/vc_column][/vc_row][vc_row][vc_column][ultimate_carousel slides_on_desk=”6″ arrow_color=”#7c8790″ arrow_size=”25″ dots=”off”][vc_single_image image=”3496″ css=”.vc_custom_1569589936430{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”][vc_single_image image=”3495″ css=”.vc_custom_1569589944173{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”][vc_single_image image=”3497″ css=”.vc_custom_1569590139119{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”][vc_single_image image=”3492″ css=”.vc_custom_1569590134023{padding: 30px !important;}”][vc_single_image image=”3493″ css=”.vc_custom_1569590144350{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;}”][vc_single_image image=”3494″ css=”.vc_custom_1569590151470{padding: 30px !important;}”][vc_single_image image=”3496″ css=”.vc_custom_1569590159052{padding: 30px !important;}”][vc_single_image image=”3495″ css=”.vc_custom_1569590167309{padding: 30px !important;}”][vc_single_image image=”3497″ css=”.vc_custom_1569590175685{padding: 30px !important;}”][vc_single_image image=”3492″ css=”.vc_custom_1569590184445{padding: 30px !important;}”][vc_single_image image=”3493″ css=”.vc_custom_1569590190709{padding: 30px !important;}”][vc_single_image image=”3494″ css=”.vc_custom_1569590196413{padding: 30px !important;}”][/ultimate_carousel][/vc_column][/vc_row][vc_row full_width=”stretch_row” bg_type=”bg_color” bg_color_value=”#e8e8e8″ css=”.vc_custom_1569836582252{padding-top: 30px !important;padding-bottom: 30px !important;}”][vc_column width=”1/3″][vc_single_image image=”3544″ img_size=”full” onclick=”custom_link” img_link_target=”_blank” css=”.vc_custom_1569831531865{padding-top: 30px !important;}” link=”https://www.carolina.com/our-company/about-us”][/vc_column][vc_column width=”2/3″][ultimate_heading main_heading=”Carolina Biological Supply Company (CBS)” heading_tag=”h3″ alignment=”left” main_heading_font_family=”font_family:|font_call:” main_heading_style=”font-weight:700;” sub_heading_margin=”margin-top:10px;” main_heading_margin=”margin-top:30px;”]

– North Carolina, USA

[/ultimate_heading][vc_custom_heading text=”When CBS started their search for service desk software, they were not ITIL methodology aligned. A survey conducted for IT Service Management (ITSM) solutions in the North American market identified ITSM360 as the strongest based on price, its ITIL alignment running on the SharePoint platform.” font_container=”tag:h6|text_align:left” use_theme_fonts=”yes”][vc_row_inner css=”.vc_custom_1569852609254{margin-top: 30px !important;}”][vc_column_inner width=”1/2″][vc_custom_heading text=”Baseline for Carolina” font_container=”tag:h3|text_align:left|color:%23243746|line_height:normal” use_theme_fonts=”yes” css=”.vc_custom_1569835773642{margin-top: 20px !important;margin-bottom: 20px !important;}”][ultimate_icon_list icon_size=”12″ icon_margin=”20″][ultimate_icon_list_item icon=”icomoon-the7-font-the7-arrow-37″ icon_color=”#243746″]Service request and incident management procedures were reactive, manual and cumbersome.[/ultimate_icon_list_item][ultimate_icon_list_item icon=”icomoon-the7-font-the7-arrow-37″ icon_color=”#243746″]No service management methodology was in use[/ultimate_icon_list_item][ultimate_icon_list_item icon=”icomoon-the7-font-the7-arrow-37″ icon_color=”#243746″]End users had no visibility into the progress on their requests[/ultimate_icon_list_item][ultimate_icon_list_item icon=”icomoon-the7-font-the7-arrow-37″ icon_color=”#243746″]Management reporting was almost nonexistent[/ultimate_icon_list_item][ultimate_icon_list_item icon=”icomoon-the7-font-the7-arrow-37″ icon_color=”#243746″]Lack of work load balancing among assignees[/ultimate_icon_list_item][/ultimate_icon_list][/vc_column_inner][vc_column_inner width=”1/2″][vc_custom_heading text=”THEN CAME ITSM360 …” font_container=”tag:h3|text_align:left|color:%23243746|line_height:normal” use_theme_fonts=”yes” css=”.vc_custom_1569835783564{margin-top: 20px !important;margin-bottom: 20px !important;}”][ultimate_icon_list icon_size=”12″ icon_margin=”20″][ultimate_icon_list_item icon=”icomoon-the7-font-the7-arrow-37″ icon_color=”#243746″]Service request, incident, problem, change and project management processes & procedures optimized and automated[/ultimate_icon_list_item][ultimate_icon_list_item icon=”icomoon-the7-font-the7-arrow-37″ icon_color=”#243746″]Automated non-production supply ordering via Web Shop[/ultimate_icon_list_item][ultimate_icon_list_item icon=”icomoon-the7-font-the7-arrow-37″ icon_color=”#243746″]Preventive maintenance work order generation automated[/ultimate_icon_list_item][ultimate_icon_list_item icon=”icomoon-the7-font-the7-arrow-37″ icon_color=”#243746″]End users enabled via self-service portal to request and track their requests[/ultimate_icon_list_item][ultimate_icon_list_item icon=”icomoon-the7-font-the7-arrow-37″ icon_color=”#243746″]Management has more visibility into operational activities via dashboards[/ultimate_icon_list_item][/ultimate_icon_list][/vc_column_inner][/vc_row_inner][vc_row_inner][vc_column_inner][vc_separator color=”custom” accent_color=”#243746″ css=”.vc_custom_1569585634609{margin-top: 20px !important;margin-bottom: 20px !important;}”][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1569853247971{margin-top: 30px !important;}”][vc_column_inner][vc_custom_heading text=”In Conclusion” font_container=”tag:h3|text_align:left|color:%23243746|line_height:normal” use_theme_fonts=”yes”][vc_column_text]

One of the major selling-point was its integration with a native project management module, which is preferred over Microsoft Project due to being less complex and more user friendly.
ITSM360 integrated easier across the organization leveraging capabilities provided by Microsoft’s SharePoint Online and Active Directory.
CBS has deployed three inter-connected service desks to optimize and automate operations of its IT, Purchasing (Supply Chain Management) and Maintenance (Engineering) departments.
These deployments drastically changed all departments service management activities to the point of operating paperless, resulting in digital transformation.
Interested in Carolina and their background?

[/vc_column_text][/vc_column_inner][vc_column_inner][dt_default_button el_class=”whitebtn” size=”custom” font_size=”17px” button_padding=”12px 0px 12px 0px” btn_width=”btn_fixed_width” custom_btn_width=”95″ button_alignment=”btn_left” default_btn_bg_color=”#e7e7e7″ default_btn_bg_hover=”n” text_color=”#243746″ text_hover_color=”#f4a214″ icon_type=”picker” icon_picker=”Defaults-caret-right” icon_size=”17px” icon_align=”right” css=”.vc_custom_1569829404260{margin-left: 0px !important;}”]READ MORE[/dt_default_button][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row full_width=”stretch_row” bg_type=”bg_color” bg_color_value=”#e7e7e7″ css=”.vc_custom_1569838176773{padding-top: 30px !important;padding-bottom: 30px !important;}”][vc_column][vc_separator color=”custom” accent_color=”#243746″][/vc_column][/vc_row][vc_row full_width=”stretch_row” bg_type=”bg_color” bg_color_value=”#e7e7e7″ css=”.vc_custom_1569852739358{padding-top: 30px !important;padding-bottom: 80px !important;}”][vc_column width=”1/3″][vc_single_image image=”2737″ alignment=”right”][ultimate_heading main_heading=”Fevzi Yalın” heading_tag=”h4″ alignment=”right” sub_heading_margin=”margin-top:15px;” main_heading_margin=”margin-top:30px;” main_heading_style=”font-weight:bold;”]Lead Project Manager
– Carolina Biological[/ultimate_heading][/vc_column][vc_column width=”2/3″][vc_custom_heading text=”Testimonial from Fevzi Yalin:” font_container=”tag:h3|text_align:left|color:%23243746|line_height:normal” use_theme_fonts=”yes”][vc_column_text css=”.vc_custom_1569852345019{padding-top: 20px !important;}”]

We deployed ITSM360 when it was an on-premise solution. Now that we switched to its SharePoint Online version, we no longer need to be concerned about the maintenance of and hosting on a SharePoint server farm.
The continuous development by Microsoft of the SharePoint Online platform ensures that we immediately benefit from it as it matures, and new features are available, which makes it very competitive compared to non-Office 365 based solutions – a perfect marriage.
Customized system, smooth implementation and continuous development has also led to high value and benefits to cost ratio – not to forget the unique personalized support extended throughout by the ITSM Company.

[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1569830305436{margin-top: 80px !important;}”][vc_column width=”1/2″][vc_custom_heading text=”Want to know how ITSM360 can make a difference in your Organization?” font_container=”tag:h2|text_align:left|color:%23243746|line_height:normal” use_theme_fonts=”yes”][vc_custom_heading text=”We are ready to talk ITSM with you, and how Sharepoint and ITSM360 can be a solution for you workflow.” font_container=”tag:h6|text_align:left” use_theme_fonts=”yes” css=”.vc_custom_1569837583125{margin-top: 25px !important;margin-bottom: 17px !important;}”][vc_custom_heading text=”Type in your contact information, and one of our experts will contact you shortly.” font_container=”tag:h6|text_align:left” use_theme_fonts=”yes”][/vc_column][vc_column width=”1/2″][dt_contact_form fields=”name,email,telephone” message_height=”8″ required=”name,email” button_title=”Please contact me”][/vc_column][/vc_row][vc_row css=”.vc_custom_1569830884371{margin-top: 80px !important;margin-bottom: 80px !important;}”][vc_column][vc_separator color=”custom” accent_color=”#243746″ css=”.vc_custom_1569585634609{margin-top: 20px !important;margin-bottom: 20px !important;}”][/vc_column][/vc_row][vc_row css=”.vc_custom_1569831325731{margin-bottom: 100px !important;}”][vc_column width=”1/3″][vc_single_image image=”3540″ img_size=”full” alignment=”right”][/vc_column][vc_column width=”2/3″][vc_custom_heading text=”We have license plans for NGO and non-profit organizations” font_container=”tag:h2|text_align:left|color:%23243746|line_height:normal” use_theme_fonts=”yes”][vc_column_text css=”.vc_custom_1569851737538{padding-top: 20px !important;}”]

“At CIP, we have started deploying ITSM 360 for our global IT service management.
Users have been very receptive to the new platform as they find it convenient to add these services to our familiar SharePoint-based intranet.
We look forward to extending our implementation to all global service units over the next few months.
As an international non-profit agriculture research organization (International Potato Center), ITSM 360 fits CIP’s vision of integrated knowledge management and collaboration for operational excellence and efficiency.”

[/vc_column_text][ultimate_heading main_heading=”Percy Cabello” heading_tag=”h4″ alignment=”left” sub_heading_margin=”margin-top:15px;” main_heading_margin=”margin-top:30px;” main_heading_style=”font-weight:bold;”]Head of Information Technology
– International Potato Center (CIP)[/ultimate_heading][/vc_column][/vc_row]