Reference: Trans Adriatic Pipeline AG

A cost-effective and easy-to-use solution that fits very well in an Office365 and Azure environment

The challenge

As a brand-new company, we had nothing

Our task was to build a natural gas pipeline into Europe as a new company. We started without any IT systems.

We needed no-nonsense systems from the start. We had a clear Microsoft strategy where speed, agility, and cost-efficiency were necessary.

We decided to use ITSM360 as our central ITSM platform in this situation, where ITSM Company did a turn-key project for us, delivered within the timeframe and budget.

The solution

Easy deployment, easy integration, and ease of use

Our main criteria were easiness. Both in terms of deployment, integration to other master data, and fast use of the tool.

The organization adopted the ITSM360 tool as expected, and it fuels our operation in Albania, Greece, Italy, and Switzerland.

ITSM Company delivered the ITSM360 tool and professional services such as integration, consultancy, and training.

Implementation of ITSM360 has contributed to increased growth, happier customers and a future with opportunities instead of limitations.

The results
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Strategy alignment

ITSM360 contributed to fulfilling our Microsoft strategy. All core services run in Azure and Microsoft 365, and we have total control and world-class security.

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Enterprise Service Management

ITSM360 works outside IT today and is a critical platform in non-IT processes in HR and legal (GDPR). The cross usage of the platform contributes to great ROI for us.

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Budget-friendly solution

The cost of the solution is attractive. But more than this, our training cost inside and outside IT is meager. Users work with Teams and SharePoint – recognizable technology.

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ITSM360 is a cost-effective and easy-to-use IT service management solution. It also fits very well in an Office365 and Azure environment.

Marc Hoogerwerf

ICT Architect

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