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Case studies

EAO AG, Switzerland

CIO Ralph Hecht explains how EAO implemented ITSM360 globally and how IT ticketing today runs in Teams and Microsoft 365.

The video is in German with UK subtitles.

Learn about EAO

WCF Insurance, USA

Principal System Engineer Rich Edvalson explains how WCF Insurance consolidated several platforms into one spot – including using Power Automate for workflows.

Learn about WCF

Arvato Bertelsmann

M365 responsible Simon Hartshorn explains the challenges Arvato Bertelsmann had with the flexibility and upgrade of BMC Remedy, which led to the ITSM360 implementation.

Learn about Arvato