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The fastest way to learn about platform-based tools for ITSM/GRC, and hot trends from the industry.

Adaptive Ticket Handling in Microsoft Teams

The technical explanation Notes to the image This Teams image shows the basic principles of our Adaptive Ticket Handling options in ITSM360. In this example, we see the following Teams/Channels: IT Service Desk with 3 Service Desk areas (Asset, Incidents, and Request)...

10 Reasons for using SharePoint

Abstract It is a typical misunderstanding that SharePoint cannot handle large data volumes and scale to fundamental business-critical levels.We have proven that it can be done with the right design and technical staff. One of the vital features of SharePoint is its...

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