Articles & Resources
The fastest way to learn about platform-based tools for ITSM/GRC, and hot trends from the industry.
Adaptive Ticket Handling in Microsoft Teams
The technical explanation Notes to the image This Teams image shows the basic principles of our Adaptive Ticket Handling options in ITSM360. In this example, we see the following Teams/Channels: IT Service Desk with 3 Service Desk areas (Asset, Incidents, and Request)...
10 Reasons for using SharePoint
Abstract It is a typical misunderstanding that SharePoint cannot handle large data volumes and scale to fundamental business-critical levels.We have proven that it can be done with the right design and technical staff. One of the vital features of SharePoint is its...
What is the most challenging part of ITSM implementation/improvement?
My subjective response to the question is - THE SERVICE CATALOG and the SERVICE PORTFOLIO. The Service Portfolio will become even more critical for EU-based enterprises and organizations in 2023 and 2024 because of the newly decided NIS2. I will return to this matter...
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