When Carolina Biological Supply (CBS) started their search for service desk software, they were not ITIL methodology aligned. A survey conducted for IT Service Management (ITSM) solutions in the North American market identified ITSM360 as the strongest solution based on price, ITIL alignment, and integration with the Microsoft ecosystem.

international potato center -cip

At CIP, we have started deploying ITSM 360 for our global IT service management.
Users have been very receptive to the new platform as they find it convenient to add these services to our familiar SharePoint-based intranet.
We look forward to extending our implementation to all global service units over the next few months.

Our core values are ITSM

Microsoft Teams and ITSM

Microsoft Teams and ITSM Our core values are ITSM based on Microsoft technologies. As for collaboration and team capabilities, then Microsoft Teams will play a significant role. This will also apply to ITSM in the future, and we will launch our first Microsoft Team ITSM app in Q4-19. The beta-release is ready and ready for…