About ITSM Company
We are the company that disrupts a multi-dollar industry by reusing your existing Microsoft 365 cloud as your next platform for ITSM, ITAM, ITOM, ESM, and GRC tooling.
A culture built on disrupting
We foster a culture where every employee not only innovates but also actively contributes to redefining the digital landscape.
Consequently, we aim to disrupt the conventional ITSM siloed approach by encouraging collaboration and forward-thinking at all levels.
Tired of over-procuring?
We work for customers who need a fresh approach to ITSM/ESM tooling, and our customers come from highly prominent vendors like ServiceNow, FreshDesk, and BMC.
Commitment - three core principles
As a company, we have three core principles, which are your guarantee of a successful long-term relationship with us.
1 - Technology and solution manifest
We want to challenge our main competitors each day by taking best-of-breed from Microsoft and transforming this into valuable ITSM for you.
Microsoft is the best to make AI, authentication/security, workflow tools, and much more, and our role is to create a ready-made solution using standard Microsoft.
2 - We collborate as partners
Our track record speaks for itself. Many valued customers have chosen us over our competitors because we genuinely listen to their needs.
We go the extra mile to translate those needs into practical solutions, ensuring the success of their operations.
When you partner with us, you can expect unparalleled dedication and support. Together, we can achieve greatness.
3 - Dedication to our work
At our small company, we value working with dedicated and forward-thinking colleagues exclusively.
Our commitment to disruption and innovation defines us, and every member of our organization plays a crucial role.
We selectively collaborate with the best talent to achieve enduring outcomes.
Our objectives
Our team empowers our customers to harness the full potential of their Microsoft human capital by providing a streamlined, secure, and reputable platform for executing IT processes and IT Management.
Mission
We provide modern software tools to empower medium and large organizations in managing and governing their IT and GRC processes.
Vision
We are leveraging the power and capabilities of the Microsoft 365 ecosystem to revolutionize the conventional approach of relying on isolated, siloed and specialized software solutions.
To a trusted partner
From start-up
Every company has a beginning, and ours started in the city of Copenhagen, Denmark, back in 2017.
From the very start, our team was a blend of skilled Microsoft developers and seasoned ITIL practitioners—a combination that remains at the heart of who we are today.
For us, building innovative solutions feels like revisiting the creative joy we had crafting with LEGO blocks as kids—except now, the outcomes are so much bigger and impactful.
Over the years, we’ve grown from a humble start-up into a trusted partner for businesses across the globe. With strong partnerships throughout Europe and connections to the extensive Microsoft Partner Network, we deliver value to customers in over 30 countries.
We’re passionate about creating solutions that empower businesses to succeed, and we’re excited to be part of your journey.
Lovely September day in Copenhagen, where we met with our Swiss-based partner, Operaio, to discuss ITSM.
A Word from our CEO
We deliver with the precision of a corporate giant while maintaining the agility and speed of a startup.
By combining the best of both worlds, we ensure that our solutions are both reliable and swift.
I am immensely proud of our agile organization, which thrives on Microsoft’s robust infrastructure.
By leveraging all-new Microsoft cloud technology, we stand on the shoulders of a trusted global leader and move with the energy and efficiency of a fast-growing startup.
Furthermore, our products are thoughtfully designed as corporate solutions that empower you to operate seamlessly within the boundaries of EU regulations.
Working with us
Whether you seek new tooling or want to partner with us, we are ready for a virtual handshake
Thomas Bo Nielsen
Senior Partner
I would like to know more
A virtual demo is one of the best ways to expore ITSM360 or GRC360.
Let me spend one hour with you, and you will know what we are doing.
Whether you’re a small enterprise or a major corporation, we’re excited to contribute to your growth, every step of the way.
Join as a Partner
We work with Microsoft Partners and ITSM/ITIL specialists and welcome you as a partner if you are looking for a strong tooling/software package for your clients.
