What is ITSM360?


ITSM360 for Office 365 is our 4’th generation ITSM tool for SharePoint and is a worthy successor to our previous versions of ITSM360 (MOSS-2007, SharePoint 2010, SharePoint 2013).

With our O365 version of ITSM360 we have reached an even higher level, allowing you to take advantage of all components of the Microsoft ecosystem – and not least a scalable and carefree operation.

The business value with ITSM360 is being generated by a familiar and easy interface which you know already PLUS a wall-to-wall ITSM tool based on ITIL and best practices – included a self-service portal.


Sufficient tooling for ITSM has newer been more important. Automation, cloud, real-time collaboration with external stakeholders and governance/compliance demands etc. makes this ITSM tooling so important.

We believe, that we with ITSM360 has developed an ITSM tool which is modern in all aspects. ITSM360 is built on an extremely flexible and recognized platform, but it is built for people which work with knowledge.

If you need to change your current ITSM tool-box pls. consider our offerings before you just follow the mainstream.

Thank you for visiting our web.

Thomas Bo Nielsen

ITSM360 Service Request

SharePoint fueled IT Service Management …

… makes sense.

Our reasons for building ITSM on top of SharePoint was simple. Delivering IT-Services in a modern and regulated world is all about process, the ability to find and share knowledge fast, and supporting the people behind.

This links down to SharePoint – which is the most recognized collaboration, knowledge and process platform in the IT industry, and the business results generated for organizations is significant.

Interested in saving money and harvesting value from SharePoint?


Our client base counts companies in Bolivia, Canada, Denmark, Germany, Sweden, Switzerland and the US, but we still have time for you and your demands!

Invest one hour with us for an introduction – this could be your best investment. Pls. request an on-line demo where we show you the capabilities in the solution.

Read more about ITSM360 for SharePoint 2013 here

ITSM360 for Office 365 is perfect for small and medium-sized enterprises. For large enterprises – or enterprises, which needs multiple service desks, or built-in Project Management or CRM capabilities – we recommend our ITSM360 Enterprise Edition (On-premises).

Request a demo

Features in ITSM360

ITSM360 is a wall to wall to ITSM solution. However, it can be used in combination with other tool-boxes if required.

Main features:

  • Service catalog and self-service portal
  • Service Level Management
  • Ticket functions, Service Request Fullfillment, Incident Managmenet etc.
  • Knowledge Management
  • Asset Management
  • IT-Documentation features
  • IT Project Management
  • IT Process documentation
  • Task Management
  • Stakeholder management – SIAM functions
  • Dashboards – powered by PowerBI
  • Mobile app -powered by PowerAPP

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