TAP AG is established to plan, develop and build the TAP natural gas pipeline that will cross Northern Greece, Albania and the Adriatic Sea to Southern Italy, where it will connect to the Italian gas transportation grid. TAP AG has its headquarters in Baar, Switzerland and offices in Athens, Tirana, Rome and Lecce.
TAP AG is using ITSM360 Classic deployed and running in Microsoft Azure, but plans to switch to the Office 365 edition in 2017 to be aligned with their MS Online strategy. ITSM360 powers a number of ITIL processes – where especially the request fulfillment process is important (in particular the onboarding due to strong headcount expansion).
Carolina has grown to become a leading supplier of science teaching materials. Today, Carolina serves customers worldwide, including teachers, professors, home-school educators, and professionals in health and science-related fields.
Carolina is using the ITSM360 Classic version deployed at a local US hosting provider, and ITSM360 covers the 360 degrees of all IT operations for Carolina. All the way from incident and Request Fulfillment Management, Problem and Change Management to Asset Management and Project Management. The CMDB is integrated to a third party discovery/mapping tool.
The Municipality of Fredensborg is one of the bigger municipality in the Capital region of Denmark with more than 3.800 employees.
As a public institution, Fredensborg Municipality meets many IT demands for Self-service, a complex solution landscape with integration to public institutions like Tax, Healthcare, etc., which means regulation and high expectations to IT-governance and ITSM.
An on-premise installation of ITSM360 Enterprise Edition supports several Service departments in the municipality, besides IT of course, the solution is used by Facility Management and the Citizen Service Center.
Copenhagen Business School (CBS) was established in 1917. Today, with 20,000 students and 1,500 employees, CBS is one of the largest business schools in Europe and one of the 8 Danish universities.
CBS uses the CMS/CMDB capabilities in ITSM360 in combination with Microsoft SCCM and System Center Service Manager.
All IT documentation is being shared and maintained by the unique CMS capabilities in the ITSM360 Classic.
Fristad Kansas Group has a portfolio of leading brands in the European professional wear market, providing work wear for a wide variety of services and industries – from large international conglomerates to small local businesses – across Europe and beyond.
Fristad Kansas Group’s on-premise installation of ITSM360 Classic supports Service Desk processes for both the global IT and the local IT in subsidiaries in Germany, Finland, Denmark and Sweden.
KL or Local Government Denmark (LGDK) is the association and interest organization of the 98 Danish municipalities. The mission of LGDK is to safeguard common interests of the municipalities, assist individual municipalities with consultancy services and IT solutions, and ensure that the local authorities are provided with up-to-date and relevant information.
The ITSM360 Enterprise edition is used for both internal IT Service Management – especially for IT orders – and for Customer Service. In the last case, the municipalities are provided with a self-service portal for requesting changes to public forms.
The Danish Road Directorate is responsible for the state-owned roads in Denmark. The State road network constitutes almost 4,000 km. Though the state roads only represent around five percent of the entire road network, approximately 45 % of the entire road traffic in Denmark run on these roads.
The Danish Road Directorate uses the ITSM360 Classic edition for internal IT support and service management, and in 2016, they began the implementation of the ITSM360 Service Provider Edition to support their customer service and delivery of IT services, such as vejman.dk, which provides realtime traffic data to contractors, municipalities, news stations, civil citizens etc.
FOSS has more than 60 years of experience as the leading provider of dedicated analytical solutions to maximize the value of production of agricultural food products.
FOSS uses the ITSM360 Classic edition with multiple service catalogs – one for each of their more than 20 locations worldwide in order to deliver unique and targeted services for each location.
Region H or the Capital Region of Denmark is a public authority headed by democratically elected politicians and is part of Greater Copenhagen. Region H manages hospitals, performs research and delivers services for the disabled and undertakes environmental duties.
Region H uses ITSM360 for data processing and documentation of security policies and procedures.